eTrading
Theo Duchen: Brokers of the future will be ‘half human and half bot’ when eTrading
’A lot of the more forward-thinking brokers are starting to build up a little AI or data team,’ says cochief executive
Commercial brokers ‘frustrated’ by ‘widening gap’ in insurer service
’There is still some way to go before the sector is firing on all cylinders,’ says association
Steve Hearn: New chairman advocates a ‘continuity of direction’ for PPL
After taking the helm in August 2023, PPL’s newest chairman discusses a key opportunity in the market and whether he will follow in the footsteps of his predecessor
‘We rely on them to feed us’ – brokers praised for role in capturing data
’We are beholden to the broker,’ says chief operating officer
Tysers bolsters broking operations with new platform
’Tconnect is a major step forward and a key milestone in our digital transformation programme,’ says chief executive
PPL deploys new upgrade for Next Gen platform
’It will support the market in its transition,’ says director of product and practice
Largest global brokers now live on new PPL London market platform
’It is great news that we now have all the larger brokers set up on the platform,’ says chief operating officer
Zurich not standing still on eTrading investment following top spot platforms ranking
’Whilst technology is an enabler, it will never replace the experience of our people and the importance we place on our trading relationships,’ says head of SME
Allianz committed to further ‘empowering underwriters’ following eTrading results
’We’ve heavily invested in our pricing,’ says digital trading manager
Markel’s ‘significant digital investment’ reflected in improved eTrading results
The insurer ‘never forces brokers down the eTrade path,’ says broker sales director
The ways AI can help brokers become more ‘effective and efficient’
’There are things that can be automated using AI that will make a big difference,’ says chief revenue officer
Is live chat the new ‘dominant method’ of communication for insurers and brokers?
’We changed the way that we look at ourselves internally,’ says head of insurance products
Ben Legg: eTrade SME commercial sector ‘quite competitive’ but opportunities ahead
’Brokers are a real distribution engine, they maintain and improve relationships with the SME commercial consumers,’ Open GI’s chief product officer tells Insurance Times following this year’s eTrading survey results
Covéa Insurance committed to understanding brokers following eTrading ranking
’We are very proud of what we have delivered across this year and have plans to try and reach five stars next year,’ says head of SME strategy and development
David Hockey: Consistency for Aviva key to deliver on broker demands
’We have built a strong and ongoing structure for the identification of what needs to be changed and to deliver that change,’ says director of digital trading
Zurich reveals next move after receiving eTrading feedback
’There’s more we can do and we’re in the process of going through every single broker comment,’ says head of SME
The Insurance Times eTrading Report is the first at a glance guide to eTrading, created for brokers by brokers. The ratings distil the key findings of the well-established eTrading survey into an indispensable advice tool to help brokers select the right insurer to etrade with.
View the 2023 eTrading Online Ratings
The Five Star verdict on eTrading: the factors behind success or failure
With eTrading rapidly evolving, Insurance Times has carried out a webinar exploring what is happening in the fast changing area that is central to the industry’s future in association with Zurich UK.
Watch now
