All Issue archive articles
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News AnalysisIn Focus: Underwriting is the lifeblood of MGAs, but claims service must not be ignored
’Most MGAs aren’t huge and haven’t really got the infrastructure to manage claims. They’re focused on underwriting, so partnering with TPAs is critical to not having to worry about managing claims,’ says underwriting development manager
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News AnalysisBriefing: Is the AI hype cycle now approaching its ‘slope of enlightenment’?
A focus on the practical upside of AI technology from UK insurance firms seems to indicate that the level of maturity around the technology has increased
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News AnalysisSector must take counter fraud messaging and education ‘to another level’
Much more work is needed to truly educate the public on the dangers of insurance fraud – and Fraud Charter attendees agreed that this had to be collaborative
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News AnalysisBriefing: Why social mobility matters
Unofficial networks and nepotism are still rife in UK general insurance, however the sector is missing a trick by not embracing raw potential in those who are hungry, inquisitive and have a willingness to work
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Sponsored ContentCyber resilience is imperative for SMEs – Cowbell UK
Claud Bilbao, regional vice-president of underwriting and distribution at Cowbell UK, explains how technology can support SMEs to develop cyber resiliency for growth and strategic advantage
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NewsBackchat: June 2025
Contributor makes councilman, Southgate selfie frenzy at 2025’s Biba Conference, professionals pass muster at terminology testing and cyclists collect for charity. What has the insurance industry been up to of late? You heard it here first…
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News AnalysisOpinion: ‘Audacious’ self-confidence is vital to progress D&I agendas
Female delegates at Biba’s 2025 conference united like never before at the trade body’s inaugural diversity and inclusion breakfast
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IT InterviewMichelle Taylor: New role provides opportunity to ‘draw the dots’ and fill Aviva’s distribution strategy gaps
Expanding the insurer’s exclusive regional broker proposition and tackling the relationship ripple effect of broker consolidation are both key focus areas for the broker distribution director
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News AnalysisBriefing: Maintaining competence is key in driving up standards of professionalism
The Chartered Insurance Institute’s executive director of strategy, advocacy and professional standards, Adam Harper, questions FCA proposals scrapping CPD requirements for insurance staff
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IT InterviewJo Sykes: Markel UK devises five pillar plan to become ‘more relevant’ for brokers
Among the insurer’s key focuses for the next five years is developing further schemes propositions, building out its eTrading strategy and improving its regional distribution network
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News AnalysisSoftening market sees commercial premiums drop in all but one UK region
‘For brokers, a softening market entails an increased focus on rebroking to secure the best terms and a close examination of policy wordings to advise if cheaper [cover] fits the needs of clients,’ says director
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News AnalysisThe Big Question: What were the most unexpected takeaways from the Biba Conference 2025?
Following another energetic and well attended Biba Conference in Manchester this May, industry leaders reflect on the most surprising moments from across the two-day conference
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News AnalysisIn Focus: How important is it for insurance to move beyond indemnity and into risk mitigation?
Although indemnifying policyholders following an insured event is the principal premise of insurance, insurers, brokers and MGAs alike are taking greater interest in risk mitigation and prevention strategies to help nip claims in the bud - but how prevalent is this trend and in what lines of business is it ...
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News AnalysisBriefing: High profile attacks represent penetration opportunity for cyber market
The sector should ’never waste a good crisis’, says MGA distribution director
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News AnalysisIn Focus: Concussion in sport – The legal test cases that could reshape liability risk
Three landmark test cases are shining a spotlight on sports related concussion – these could have far-reaching implications for liability insurers, governing bodies and the future handling of brain injury claims
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News AnalysisBriefing: Brokers must bolster commercial cyber cover takeup
Promoting simplicity, collaboration and storytelling is a strong strategy brokers could employ to support cyber cover penetration among UK businesses
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News AnalysisLatest GI complaints data shows improvements – but redress and resolution delays increase
Motor and transport insurance remains the most complained about business line in UKGI, according to the FCA, with complex claims and repair delays fuelling frustrations
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News AnalysisBriefing: Sector-wide PR facelift could contribute to futureproofing skills and talent
The Chartered Insurance Institute’s executive director of strategy, advocacy and professional standards flags important ways the body is seeking to change the narrative on talent challenges
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IT InterviewBiba 2025: Tokio Marine HCC strives to secure three facilities with brokers in 2025
The insurer’s international head of distribution believes the business needs ‘to whisper a little bit louder’ than it has done in the past to attract greater brand recognition and better promote broker partnership opportunities
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News AnalysisLive chat rise and lost phone calls show digital tension in commercial lines
ETrading ‘probably works 90% of the time, but the angst of that 10% is disproportionate,’ says chief executive
