All Issue archive articles – Page 2
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News AnalysisLatest GI complaints data shows improvements – but redress and resolution delays increase
Motor and transport insurance remains the most complained about business line in UKGI, according to the FCA, with complex claims and repair delays fuelling frustrations
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News AnalysisBriefing: Sector-wide PR facelift could contribute to futureproofing skills and talent
The Chartered Insurance Institute’s executive director of strategy, advocacy and professional standards flags important ways the body is seeking to change the narrative on talent challenges
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IT InterviewBiba 2025: Tokio Marine HCC strives to secure three facilities with brokers in 2025
The insurer’s international head of distribution believes the business needs ‘to whisper a little bit louder’ than it has done in the past to attract greater brand recognition and better promote broker partnership opportunities
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News AnalysisLive chat rise and lost phone calls show digital tension in commercial lines
ETrading ‘probably works 90% of the time, but the angst of that 10% is disproportionate,’ says chief executive
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Sponsored ContentCyber risk must have equal billing in broker-client conversations – Pen Underwriting
Ian Summerfield, head of cyber at Pen Underwriting, explains why cyber must be viewed as the third fundamental area of business risk alongside better known property and liability perils
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Sponsored ContentWhy the UK’s thriving tech sector must strengthen operational and cyber resilience – Cowbell
Claud Bilbao, regional vice-president of underwriting and distribution at Cowbell UK, explains the niche insurance support that can benefit the UK’s tech sector
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Sponsored ContentOne size does not fit all: the rise of traded SME – RSA
Sonya Bryson, commercial lines managing director at RSA Insurance, argues that a closer relationship with brokers and their SME clients will help insurers offer businesses the right cover at the right cost
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NewsBackchat: May 2025
Tech business hopes for new fundraising heights, loss adjusters share luxury lunch, news editor has his best day out and springtime collision claims give insurers – and deer – pause for thought. What has the insurance industry been up to of late? You heard it here first…
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News AnalysisTechTalk: Capacity providers ‘more willing to experiment with insurtechs’ – but bar for collaboration is set high
Research findings indicate that insurers have appetite to back propositions from insurtech MGAs – however there are still clearly defined hoops these businesses must jump through if they want to secure the perfect partnership
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News AnalysisOpinion: FCA flexing trigger finger around section 166 driven enforcement
Consultancy’s freedom of information request reveals direct cost impact of section 166 reporting, providing further impetus for firms to get a handle on regulatory admin
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News AnalysisBroker profitability rises as growth slows
Insurance DataLab shares exclusive insights from its not yet published Broker Performance Report 2025, revealing the podium level firms that have obtained one of its coveted gold awards
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News AnalysisMike Bottle: Arch’s UK regional MD on bringing international scale to bear
’You’ve got to be committed to the proposition because if you lose sight of what the broker wants, then you very quickly lose momentum,’ says recently promoted leader
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News AnalysisIn Focus: What do Trump’s tariffs mean for UK insurance claims?
’We believe that the introduction of tariffs will increase the cost of claims,’ says head of insurance
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IT InterviewAcorn Group’s Mike Lloyd: Carrying the torch of ‘the best kept secret in the industry’
Chief executive explains how he is driving ‘a unique situation’ forward to ‘serve the underserved in the non-standard motor and home markets’
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News AnalysisBriefing: Is embedded cover the answer to SME underinsurance?
Insurance firms partnering with vertical SaaS providers to provide easy to access, tailored cover can both futureproof themselves and address a perennial problem
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News AnalysisIn Focus: Is the Covid linked business interruption claims backlog still an issue for UKGI?
Five years on from the onset of the Covid-19 pandemic, Insurance Times asks insurance experts whether business interruption claims linked to the lockdowns are still causing challenges for insurers and what the scope of the potential backlog is
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News AnalysisTechTalk: Agentic AI presents a sink or swim moment for insurance sector
The rise of agentic AI is the world’s next major technological shift – but can the UKGI sector grasp the opportunity this tool presents?
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News AnalysisThe Big Question: What do the FCA’s proposal U-turns mean for UKGI?
Following the FCA’s March 2025 decision to abandon its proposed name and shame strategy and shelve new diversity and inclusion requirements, industry voices share their perspectives and discuss the possible ramifications of these decisions on the UK general insurance sector
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News AnalysisWill RSA’s reputation remain ‘Intact’ after rebrand?
Adopting parent company’s name could see the insurer ‘literally starting again as a brand’ – or could the ‘allure’ of a ‘new and different’ name pose an ‘interesting strategy’ for business progression?
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News AnalysisBriefing: Out with the old and in with the new
Brokers must be proactive when it comes to grasping and attracting new talent – especially as broking is such a people driven line of work
