All Issue archive articles – Page 6
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NewsAI usage in insurance is an ‘evolution, not revolution’ – Hiscox
Insurer’s head of technology emphasises that AI is ’a tool to enhance existing practices’, rather than act as a replacement for current people and processes
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Sponsored ContentIndustry must use tools at its disposal to deter insurance fraud – Carpenters Group
Kevin Perkins, head of defence at Carpenters Group, highlights the numerous tactics being used to squash insurance fraud
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News AnalysisBriefing: Ifed showcases suite of enforcement tools and partnerships in fight against fraud
City of London Police’s Insurance Fraud Enforcement Department has appointed a new detective chief inspector – he explains the unit’s activities in Q1 and how collaboration is already working to stamp out insurance fraud
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Sponsored ContentUK’s EV appetite must be reflected in courtesy car claims experience – Europcar
James Roberts, head of insurance sales at Europcar, talks through the challenges bodyshops and the motor supply chain are facing in matching customer expectations around electric vehicle rentals versus current available supply
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Sponsored ContentPearson Ham: What pricing trends are hitting the UK’s travel insurance sector?
Stephen Kennedy, director at Pearson Ham, discusses the key pricing differences between single trip and annual multitrip policies
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Sponsored ContentWhy UK businesses must shift from cyber recovery to cyber resilience in 2025 – Cowbell UK
Claud Bilbao, regional vice-president of underwriting and distribution at Cowbell UK, explains how organisations can be proactive to mitigate cyber threats
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Sponsored ContentThe role of risk prevention in construction insurance – Dual
Nicholas Holland, portfolio director of MGA Dual’s construction arm, highlights the importance of forensic marking as a theft deterrent tool
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NewsBackchat: April 2025
T&Cs you can’t put down for World Book Day, confirmed cricket collaboration, PAS provider paints the town with projection and one software firm pranks the industry with April Fool’s Day joke – what has the insurance industry been up to of late? You heard it here first…
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News AnalysisOpinion: Opportunistic fraud is thorn in sector’s side
Processes combating criminal insurance fraud are working well, according to industry experts, but opportunistic fraud is much more problematic due to its roots in genuine claims and policy applications
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IT InterviewAnt Middle: Organic growth focused plan seeks to put Ageas UK top of the personal lines pile
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
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News AnalysisTechTalk: The broker opportunity to fill a cover gap around commercial drone use
’Small, low value drones can perform a pretty high level of professional services at a fraction of the cost of what you would have had to do previously,’ says head of class
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News AnalysisFive years of ombudsman data exposes insurance’s biggest complaints
A five-year review of ombudsman complaints data reveals motor insurance continues to dominate complaints volumes, while travel insurance has the highest upheld rate of the major UKGI business lines
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News AnalysisSector must ‘start again’ to tackle ‘different beast’ of commercial fraud
’It wasn’t that long ago that the insurance industry came together to tackle major personal lines fraud, so it should be easy to do it again,’ says executive director
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News AnalysisIn Focus: Was Gap insurance ‘unfairly targeted’ by the FCA?
’The way [the FCA has] gone about it, closing down an entire market, is unheard of,’ says managing director
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News AnalysisBroker schemes data shows overarching commission growth stutter
‘The latest set of data presents a mixed bag,’ says SchemeServe chief executive
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News AnalysisBriefing: Consolidation shrinks UK broker volume – but paves way for new talent and insurtech entries
The number of retail brokers regulated by the FCA has reduced by 46% between 2006 and 2024 – this is leading to new trends and acquisition focuses across UKGI in 2025. However, more M&A is definitely on the cards…
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News AnalysisBriefing: FCA right to put diverse talent attraction onus on employers
As an industry, the insurance sector must ditch quotas around diverse hiring and really think about inclusive business strategies – especially in light of the FCA’s decision not to mandate formal D&I requirements
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News AnalysisInsurance industry needs to hire ‘skills for the future’ instead of focusing on the past
’What were network engineers doing 10 years ago – plugging cables into the back of boxes? That’s not what they are doing now,’ says expert
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News AnalysisBriefing: The UK’s unique opportunity to create a world-first ‘insurer of state’
Insurtech leader argues that risk management could become ’a proactive and strategic arm of government’ with the right model
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IT InterviewAlex Jomaa: Brokers ‘have been let down by insurers’ on customer cyber education
’What you have to keep in mind about the cyber crime industry is that it is an industry, that it is hugely lucrative and is dependent upon skilled technicians to deliver the various stages of an attack with different skill sets,’ says CUO
