All Issue archive articles – Page 5
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IT InterviewMike Latham: Verlingue UK targets ‘Better Future’ with three-year strategic plan
The family owned and run broker plans to ‘almost double in size in the UK’ using organic growth, but avoiding external hires where possible, says chief executive
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IT InterviewCarolyn Callan: ‘Walking the talk’ with ‘integrity’ at Brown and Brown
Intermediary’s UK retail chief executive explains why she is ‘loving life’ after the ‘best 12 months of my career’
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News AnalysisOmbudsman complaints reveal insurers are still struggling with claims
Customers must be placed at ‘the heart of the claims process’ if insurers are to instigate a turnaround in complaints, says market intelligence firm
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News AnalysisBriefing: New Year resolutions brokers should stick to for 2025
Chief executive details three insurance linked resolutions for brokers this year, centred on adopting a longer-term view of risk and emphasising community ties
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News AnalysisOgden rate change causes overcompensation concerns for insurers
The government’s spring clean of the personal injury discount rate puts scrutiny on compensation see-saw, with market commentators dwelling on drivers for over and undercompensation
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News AnalysisBriefing: Do Musk’s comments on a ‘permanent shortage of excellent talent’ resonate in the UK?
It is common to bemoan the lack of talent in the technology sector, but does this result from a flawed approach to developing people pipelines?
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News AnalysisThe Big Question: Following M&A, how do leadership changes impact company culture and staff retention?
With M&A still a prominent feature of the insurance market, firms must take people considerations into account within these processes because senior staff exits post-acquisition can have organisational ramifications
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News AnalysisIn Focus: What role do broker schemes play in supporting affinity and membership groups?
Membership groups often have very specific insurance needs that brokers seek to address through scheme propositions – but how is this approach beneficial for brokers?
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News AnalysisBroker schemes data reveals lines with ‘consistent growth in earning value’
The commission brokers earned from commercial combined lines increased 33% year-on-year, equivalent to an uplift of £1.24m
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News AnalysisBriefing: Ifed celebrates 2024 custodial sentence success as it firms up 2025 operations
Tom Hill, detective chief inspector at the City of London Police’s Insurance Fraud Enforcement Department, rounds up the department’s 2024 activity and spotlights its focuses for 2025
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News AnalysisSRG seeks to tackle industry’s ‘very rich vein of nepotism’ through charity partnership
Deputy chief executive identifies promotion and career progression that avoids ‘tokenism’ as the metric of success for the scheme
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Sponsored ContentInsurance takeovers signal major motor opportunities – E2E
Eddie Longworth, chief executive at E2E Total Loss Management, discusses how value chain suppliers must have a more focal role in M&A considerations
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Sponsored ContentDemystifying machine learning – Open GI
Damian Baxter, chief executive at Machine Learning Programs (MLP) – part of software company Open GI – breaks down what UKGI needs to know about artificial intelligence and machine learning
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Sponsored ContentEducating the next generation against ghost brokers – Carpenters Group
Kevin Perkins, technical lead and operations manager at Carpenters Group, explains the importance of informing young people about insurance fraud
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NewsBackchat: December 2024
Insurance Times delivers a bumper Backchat segment in time for Christmas, including a parade full of traditional British pageantry, editor Katie Scott offering public speaking advice, an underwriter sharing a philosophy podcast and a cyber risk management firm celebrating a new office opening in Leadenhall. What has the insurance industry ...
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News AnalysisOpinion: Supercycle has fuelled ‘abusive’ returns for UK brokers – but has it also caused ‘complacency’?
Consultancy chief executive notes strong economic growth over the past 15 years has supported broker valuation boost – but warns that supercycle tide can’t keep brokers afloat forever
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News AnalysisIn Focus: New public-private partnership opens door to new counter fraud capabilities
’The government did talk about whether they might be able to do something about minimum levels of sentencing for convicted fraudsters,’ says chief fraud and financial crime officer
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IT InterviewJason Harris: Connectivity, people and agility are the key pillars for QBE International
’Clearly, my predecessor did a fabulous job and a key goal was to keep the good things from his era. But, when he retired, it was time for a different approach,’ says chief executive
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News AnalysisWhy Ageas, Aviva and QBE were named insurers of the year at 2024’s Insurance Times Awards
Market intelligence firm Insurance DataLab explores the financials behind the big insurer winners from this month’s Insurance Times Awards ceremony, hosted by Claudia Winkleman
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News AnalysisTechTalk: Insurers still grappling with legacy system challenges
If legacy technology is not updated coherently across the supply chain, this could ’create inconsistent customer experiences at different points in the customer journey’, says law firm chief executive
