All Issue archive articles
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News AnalysisIn Focus: Is the Covid linked business interruption claims backlog still an issue for UKGI?
Five years on from the onset of the Covid-19 pandemic, Insurance Times asks insurance experts whether business interruption claims linked to the lockdowns are still causing challenges for insurers and what the scope of the potential backlog is
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News AnalysisTechTalk: Agentic AI presents a sink or swim moment for insurance sector
The rise of agentic AI is the world’s next major technological shift – but can the UKGI sector grasp the opportunity this tool presents?
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News AnalysisThe Big Question: What do the FCA’s proposal U-turns mean for UKGI?
Following the FCA’s March 2025 decision to abandon its proposed name and shame strategy and shelve new diversity and inclusion requirements, industry voices share their perspectives and discuss the possible ramifications of these decisions on the UK general insurance sector
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News AnalysisWill RSA’s reputation remain ‘Intact’ after rebrand?
Adopting parent company’s name could see the insurer ‘literally starting again as a brand’ – or could the ‘allure’ of a ‘new and different’ name pose an ‘interesting strategy’ for business progression?
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News AnalysisBriefing: Out with the old and in with the new
Brokers must be proactive when it comes to grasping and attracting new talent – especially as broking is such a people driven line of work
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News AnalysisBriefing: Biba Conference 2025 facilitates sector futureproofing with tailored events
The two-day event is famed for its thought provoking conference agenda and the massive opportunity for networking, however distinct events for women and the younger generation prove that trade association has its eye on the industry’s future
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NewsAI usage in insurance is an ‘evolution, not revolution’ – Hiscox
Insurer’s head of technology emphasises that AI is ’a tool to enhance existing practices’, rather than act as a replacement for current people and processes
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Sponsored ContentIndustry must use tools at its disposal to deter insurance fraud – Carpenters Group
Kevin Perkins, head of defence at Carpenters Group, highlights the numerous tactics being used to squash insurance fraud
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News AnalysisBriefing: Ifed showcases suite of enforcement tools and partnerships in fight against fraud
City of London Police’s Insurance Fraud Enforcement Department has appointed a new detective chief inspector – he explains the unit’s activities in Q1 and how collaboration is already working to stamp out insurance fraud
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Sponsored ContentPearson Ham: What pricing trends are hitting the UK’s travel insurance sector?
Stephen Kennedy, director at Pearson Ham, discusses the key pricing differences between single trip and annual multitrip policies
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Sponsored ContentUK’s EV appetite must be reflected in courtesy car claims experience – Europcar
James Roberts, head of insurance sales at Europcar, talks through the challenges bodyshops and the motor supply chain are facing in matching customer expectations around electric vehicle rentals versus current available supply
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Sponsored ContentThe role of risk prevention in construction insurance – Dual
Nicholas Holland, portfolio director of MGA Dual’s construction arm, highlights the importance of forensic marking as a theft deterrent tool
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Sponsored ContentWhy UK businesses must shift from cyber recovery to cyber resilience in 2025 – Cowbell UK
Claud Bilbao, regional vice-president of underwriting and distribution at Cowbell UK, explains how organisations can be proactive to mitigate cyber threats
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NewsBackchat: April 2025
T&Cs you can’t put down for World Book Day, confirmed cricket collaboration, PAS provider paints the town with projection and one software firm pranks the industry with April Fool’s Day joke – what has the insurance industry been up to of late? You heard it here first…
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News AnalysisOpinion: Opportunistic fraud is thorn in sector’s side
Processes combating criminal insurance fraud are working well, according to industry experts, but opportunistic fraud is much more problematic due to its roots in genuine claims and policy applications
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IT InterviewAnt Middle: Organic growth focused plan seeks to put Ageas UK top of the personal lines pile
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
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News AnalysisTechTalk: The broker opportunity to fill a cover gap around commercial drone use
’Small, low value drones can perform a pretty high level of professional services at a fraction of the cost of what you would have had to do previously,’ says head of class
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News AnalysisFive years of ombudsman data exposes insurance’s biggest complaints
A five-year review of ombudsman complaints data reveals motor insurance continues to dominate complaints volumes, while travel insurance has the highest upheld rate of the major UKGI business lines
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News AnalysisSector must ‘start again’ to tackle ‘different beast’ of commercial fraud
’It wasn’t that long ago that the insurance industry came together to tackle major personal lines fraud, so it should be easy to do it again,’ says executive director
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News AnalysisIn Focus: Was Gap insurance ‘unfairly targeted’ by the FCA?
’The way [the FCA has] gone about it, closing down an entire market, is unheard of,’ says managing director
