Analysis

In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?

By 2025-11-24T08:00:00

Ai generated content

During the latest Insurance Times TechTalk Live event, the discussion raised the issue of increasing use of AI by customers to write policy inception or claims submission materials, leading to non-deliberate misrepresentation caused by AI-generated inaccuracies. How should the industry face this emerging threat while safeguarding the customer experience?

Insurance Times asks industry experts to find out…

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Explore more fraud-related content here, or discover other news analysis stories here

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