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AI usage in insurance is an ‘evolution, not revolution’ – Hiscox

By 2025-04-16T07:00:00

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Insurer’s head of technology emphasises that AI is ’a tool to enhance existing practices’, rather than act as a replacement for current people and processes

The increased interest and use of artificial intelligence (AI) across the UK general insurance (UKGI) market is not a revolution. Rather, this marks an industry-wide shift in mindset, an adjustment in reviewing and utilising available tools and a sharpening of business strategy. 

This was the clear message from Adam Atkins, head of technology at insurer Hiscox, who was speaking during a webinar hosted by Insurance Times and sponsored by Hiscox – entitled ‘Boosting brokers’ back office: How to enhance efficiency and performance through AI’ – held on 3 April 2025.

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