Artificial Intelligence

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IT Interview

James Nicholson: What to keep an eye on in the claims sector for 2026

2025-12-01T08:00:00+00:00By

With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience

job cut

News

Allianz to cut up to 1,800 jobs in travel insurance sector

2025-12-01T07:00:00+00:00By

The cuts are likely to impact positions in call centres the hardest, as AI increasingly replaces manual processes

Jen Ripley Headshot2 2025

IT Awards 2025

Insurance Times Awards 2025: Paymentshield devises campaign to promote referral service based on advisor feedback

2025-11-28T15:30:00+00:00

Jennifer Ripley, head of marketing at Paymentshield, highlights why her firm should take home the Marketing Campaign of the Year prize from 2025’s Insurance Times Awards

James Fowle

IT Awards 2025

Insurance Times Awards 2025: Acorn highlights AI-led approach to fraud mitigation

2025-11-26T11:30:00+00:00

James Fowle, head of group fraud and claims strategy at The Acorn Group, speaks on his firm’s entry to the Excellence in Fraud Mitigation category

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News Analysis

The Big Question: What will industry innovation for UKGI look like in 2026?

2025-11-26T08:00:00+00:00By

During 2025, artificial intelligence has quickly reshaped roles, processes and risk exposures – but what innovations and new technologies are UK general insurance participants expecting to land next year and what impact could they have on market practices?

Gerry Goodwin

IT Awards 2025

Insurance Times Awards 2025: FintechOS reveals strong insurer uptake of its AI claims proposition

2025-11-25T19:00:00+00:00

Gerry Goodwin, vice president for insurance in Western Europe at FintechOS, speaks about his firm’s entry for the Excellence in Claims Technology award

Tom Fairey Headshot

IT Awards 2025

Insurance Times Awards 2025: UnlikelyAI uses neural and symbolic AI to cut errors in claims

2025-11-25T17:00:00+00:00

Tom Fairey, chief growth officer at UnlikelyAI, speaks about his firm’s entry for the Excellence in Claims Technology award

Roi - Profile pic

IT Awards 2025

Insurance Times Awards 2025: Sprout.ai claims 96% accuracy in claims processing

2025-11-25T16:00:00+00:00

Roi Amir, chief executive at Sprout.ai, speaks about his firm’s entry for the Excellence in Claims Technology award

AWood2

IT Awards 2025

Insurance Times Awards 2025: Chase Heptons raises the bar for affordability and competitiveness in personal lines

2025-11-24T15:30:00+00:00By Insurance Times

Alison Wood, director at Chase Heptons, talks about the company’s submission for the Customer Champion of the Year – Broker award

Ai generated content

Analysis

In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?

2025-11-24T08:00:00+00:00By

During the latest Insurance Times TechTalk Live event, the discussion raised the issue of increasing use of AI by customers to write policy inception or claims submission materials, leading to non-deliberate misrepresentation caused by AI-generated inaccuracies. How should the industry face this emerging threat while safeguarding the customer experience?

Mark Greig Lumara

News

Fantasy Football: Lumara Insurance’s Mark Greig Q&A

2025-11-21T14:00:00+00:00By

Lumara Insurance underwriting manager Mark Greig talks to Insurance Times about his strong performance in this year’s Fantasy Football league

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Analysis

Hackers using stolen insurance documents to tailor ransomware demands

2025-11-20T08:00:00+00:00By

Cyber criminals are using stolen insurance documents to extort the maximum ransom from their victims, with one such group declaring, ‘we are very well informed and precise in our operations, so we know that Wootton have cyber insurance that reaches £500k’

Tina Higgins

IT Awards 2025

Insurance Times Awards 2025: Axa Commercial boosts retention 71% with AI onboarding tailored to gen Z

2025-11-19T15:30:00+00:00By Insurance Times

Tina Higgins, head of claims development at Axa Commercial, discusses her firm’s entry to the Excellence in Professional Development category

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News

Backchat: November 2025

2025-11-13T13:00:00+00:00By

Cooking up a storm in a baking challenge, an insurer’s time capsule tour, industry-centric reading and a new artificial intelligence collaboration. What has the insurance industry been up to of late? You heard it here first…

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