Artificial Intelligence

Sophia Pilkington-Miksa ManyPets

IT Interview

Sophia Pilkington-Miksa: Inside ManyPets’ shift from external technology to in-house innovation

2026-03-11T08:00:00+00:00By

‘It’s never been easier to get ideas at low cost in front of customers and get feedback quickly,’ says chief product officer

Paul Templar

News

Aon signs multiyear deal to transform delegated authority operations

2026-03-10T12:00:00+00:00By

’This engagement demonstrates that leading global brokers recognise intelligent automation as critical to delivering superior client outcomes and operational excellence,’ says chief executive

phone

News

Aviva to introduce ‘virtual agent’ that can handle claims phone calls

2026-03-09T11:30:00+00:00By

’We think that will be a great customer experience because they’re going to be waiting for less and get their answer,’ says director

ey-jonathan-zhao-v2

IT Interview

EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets

2026-03-05T08:00:00+00:00By

Jonathan Zhao, global insurance leader and Hong Kong financial services managing partner at EY Advisory tells Insurance Times why Asia Pacific is leaving Europe behind on insurance innovation, why boardrooms are immobilised by AI and why UK insurers must stop looking inward.

AI human robot interface

Sponsored Content

AI reality in the UK and Europe moves from pilot to production – EXL

2026-03-03T15:00:00+00:00By Mohit Manchanda

Sponsored content: Mohit Manchanda, SVP and EMEA business head for insurance, healthcare and life sciences at EXL, discusses how AI is moving from idea to implementation in the insurance sector

ai

News

Price Forbes announces Mea Platform as AI solutions provider

2026-03-03T12:14:00+00:00By

‘We are continually focused on improving how we serve clients while strengthening operational efficiency,’ says chief operating officer

AI, chat function

News Analysis

Briefing: Is AI about to rewrite the rules of insurance distribution?

2026-02-26T11:00:00+00:00By

ChatGPT could be about to follow in the distribution footsteps of price comparison websites – but what are the Consumer Duty considerations that could hamper this model’s progression and uptake?

Mike Edgeley 2 hi-res

News Analysis

Briefing: AI and commercial insurance broking – existential threat or strategic opportunity?

2026-02-25T09:00:00+00:00By

Artificial intelligence has the potential to define what great broking of the future looks like, with powerful use cases bolstering productivity

Neil Bayles and Marianne Harvey -final

News

Aegis London expands executive team with new CIO

2026-02-23T13:00:00+00:00By

‘Joining an organisation that places digital and data as key pillars of its strategy was an extremely attractive proposition,’ says new hire

follow the herd

Analysis

MGAs ‘not quite as digitally sophisticated as they portray’

2026-02-23T07:00:00+00:00By

’One of the challenges you’ve got in this space is technology requires a capital outlay and if you’re a startup business, or a business that hasn’t got a huge amount of cash to invest, it can be quite prohibitive in terms of that digital transformation,’ says chief executive

high five 3

News

High Five: Catch up on the biggest stories this week

2026-02-20T15:29:00+00:00By Insurance Times

Insurance Times rounds up the top five stories making headlines across the market from 16 to 20 February 2026

ChatGPT mini bot cute

News

UK car insurance quotes available on ChatGPT as MoneySuperMarket launches new app

2026-02-20T09:25:00+00:00By

’Existing MoneySuperMarket customers can get an instant full quote for their car insurance, or with just five answers, new customers can get a car insurance estimate,’ says chief technology and data officer

Screenshot 2026-02-17 163424

News Analysis

An arms race is brewing in claims handling

2026-02-20T08:00:00+00:00By

Insurance Times’ AI Claims Report 2025/26, released in partnership with RDT, highlights the issues firms are having in their claims management processes, the technological steps they are taking to solve them and the degree of success the early adopters are seeing

Innovation Artificial Intelligence

News

Insly launches modular AI proposition

2026-02-19T15:40:00+00:00By

’Insly’s experience working with MGAs and insurers means we understand the administrative burden that holds back growth and innovation,’ says chief executive

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