Latest Artificial Intelligence news and insights

Artificial Intelligence

Ageas reveals early feedback after launching new ChatGPT proposition

2026-11-12T15:00:00+00:00By James Cowen

In October 2026, Ageas launched direct car insurance quoting on ChatGPT for customers through its Esure brand

Briefing: AI needs to supercharge better regulation

2026-11-12T07:00:00+00:00By James York

James York explores how artificial intelligence could transform the relationship between firms and the regulator to make the case for an ‘Open Regulation’ regime

The AI question brokers and MGAs should answer before someone else asks it – Moterra

2026-11-10T14:00:00+00:00By Vytenis Sakalas

Sponsored content: Vytenis Sakalas, chief executive and co-founder at Moterra, discusses how insurance companies can best approach implementing AI that their staff find useful

News Analysis

Risk professionals want to know: Will insurance survive, thrive or die?

2026-11-09T07:00:00+00:00By Katie Scott

Insurer leaders took to the plenary stage at Rotterdam’s Ferma Forum 2026 event in October, providing an array of thought provoking stances on the risk and insurance industry’s status quo, direction of travel and which pivots are central to sector futureproofing

News

Oxbow Partners say AI’s biggest prize in claims lies beyond automation

2026-11-06T11:00:00+00:00By Iris Hakaj

’The real opportunity with AI isn’t just handling claims faster – it’s learning from every claim and feeding that insight back into underwriting and pricing,’ says partner

AI is generating confident nonsense and wasting time – Carpenters Group

2026-11-06T11:00:00+00:00By Kevin Perkins

Sponsored content: Kevin Perkins, head of legal defence at law firm Carpenters Group, discusses how the industry should respond to the wave of AI-generated information that customers are now creating

News

Zurich UK eyes underwriting opportunities for fraud analytics after £109m detection

2026-11-06T10:19:00+00:00By Harriet Scott

Its AI and advanced analytics tool ’has been game-changing for us in terms of the maturity of that contextual data analysis, but it makes you hungry for even more data,’ says head of claims fraud

News Analysis

FCA warned against ‘cognitive surrender’ as it becomes ‘agentic regulator’

2026-11-04T06:00:00+00:00By Harriet Scott

‘As agentic AI becomes more powerful, autonomous decisions may happen faster than the existing monitoring and governance measures were designed to manage,’ says head of AI and digital

News Analysis

AI risks widening London market claims expertise gap as veterans retire

2026-11-02T07:00:00+00:00By Iris Hakaj

As artificial intelligence takes on routine tasks and experienced claims professionals leave the market, industry leaders say the challenge is no longer teaching technical knowledge but ensuring the next generation develops the judgement and expertise that underpin specialist claims handling

News

Tokio Marine teams up with broker on ‘first’ humanoid robot cover

2026-10-30T10:47:00+00:00By James Cowen

’The new cover is the first of its kind in the UK,’ says general manager

News

Ageas to offer car quotes through ChatGPT via Esure

2026-10-29T13:18:00+00:00By James Cowen

’The plugin provides a valuable testing ground to help us understand how customers engage with conversational AI and how these tools could shape future insurance journeys,’ says managing director

News

Allianz Partners renews partnership with tourism giant

2026-10-28T14:00:00+00:00By Harriet Scott

’Prioritising innovation and digitalisation to enhance the customer experience and make travel protection even smarter will be crucial in the coming years, as AI is fundamentally changing how customers discover destinations and book their holidays,’ says chief financial officer

Biggest AI mistake insurers can make is automating bad processes – Shift Technology

2026-10-27T15:27:00+00:00By George Robbins

George Robbins, head of UK markets at Shift Technology, says that before insurers ask AI to do more, they should make sure the process deserves to be automated in the first place

IT Awards 2026

Insurance Times Awards 2026: Finalists for the Excellence in AI – Service Provider award announced

2026-10-27T12:00:00+00:00By Insurance Times

Eight firms are competing to win the Excellence in AI – Service Provider category

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