Artificial Intelligence

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News Analysis

Briefing: What must not be lost as insurance quotes emerge on ChatGPT

2026-06-04T08:00:00+01:00By

’Increasing consumer openness to conversational AI presents both challenges and opportunities for insurers and digital distributors,’ says analyst

AI confusion

News Analysis

Briefing: Brokers are feeling the AI pain as questions come thick and fast

2026-06-03T08:00:00+01:00By

While AI is heralded as one of the largest developments in work since the industrial revolution, one unintended consequence of consumer access is causing confusion for brokers

AI washing

News Analysis

TechTalk: AI washing creates ‘massive expectation gap’ across insurance provision and liability

2026-06-03T07:00:00+01:00By

’The pressure to use AI is coming from competitors, boards, investors and the fear of being left behind – which is why much of the current market noise is better described as AI gloss than AI strategy,’ says technology consulting director

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News

Aviva expands ChatGPT insurance offering

2026-06-02T10:47:00+01:00By

‘This is another step in growing consumer awareness of protection insurance by making our products more accessible to customers in the ways that suit them,’ says managing director

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IT Interview

David Aslin: Human touch in a digital market – why Lumara is betting on relationships

2026-06-01T07:00:00+01:00By

As the insurance market pushes deeper into AI and automation, Lumara’s chief executive argues that underwriting expertise and broker relationships still matter most

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News

Half of UK FS chief executives ‘very optimistic’ for next 12 months despite capital constraints

2026-05-28T14:00:00+01:00By

’Amid ongoing uncertainty, there is a strong determination among leaders to focus on what’s within their control – taking a pragmatic, deliberate approach to growth and investment decisions that set them up for the future,’ says UK and Ireland financial services leader

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News

UK lags behind Europe on pet insurance claims satisfaction

2026-05-26T14:00:00+01:00By

’Dissatisfaction is often driven less by whether claims are ultimately paid and more by communication, delays and overall trust in the process,’ says product marketing manager

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News

Biba 2026: Allianz seeking pricing transformation to support brokers in ‘challenging’ personal lines market

2026-05-22T07:00:00+01:00By

’It’s even more important that we get down to that level of granularity, utilising brokers’ data, to make sure that we can help support volume where we can while profitability is under challenge,’ says managing director for personal broker

James York, Cropped

News Analysis

Briefing: The price of expertise in professional services

2026-05-20T08:00:00+01:00By

With the advent of AI forcing an evaluation of the price for expertise, it is worth considering how the industry could be differently constituted

cyber risk

News

Biba 2026: AI developments reinforcing the need for preventative cyber insurance

2026-05-18T13:00:00+01:00By

‘What we see now with agentic AI is that in the same way it helps any UK business run better and have more scale, it gives the threat actors faster scale too,’ says managing director

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News

Biba 2026: Commercial insurance is too complex to automate but AI can still transform it

2026-05-18T08:08:00+01:00By

’We will always need underwriters, because we need underwriters to make the decision,’ says managing director of commercial and chief distribution officer

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News

Go Compare launches price comparison services on ChatGPT

2026-05-14T12:01:00+01:00By

’It’s an exciting first step and we’re looking forward to seeing how it performs and helping people save money even faster and easier than before,’ says chief executive

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News

Biba 2026: Evolving AI capabilities present both cyber risks and opportunities

2026-05-14T11:23:00+01:00By

‘As an attacker, you only have to win once and you’ve got an opportunity, where as a defender you have to win every single time,’ says country manager

underwriting assistant

News

MGA launches 24/7 virtual underwriting assistant

2026-05-13T09:00:00+01:00By

’Our new virtual underwriting assistant will give brokers another, more convenient channel to transact with us,’ says managing director

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