Artificial Intelligence
-
NewsCytora partners with Pilotbird to combat fraud in claims workflows
’Integrating predictive fraud data is crucial for automating complex workflows, particularly in the claims space,’ says COO
-
NewsPlanned Chubb AI overhaul places 20% of jobs at risk
‘We are on a mission to re-invent ourselves again,’ says insurer’s investor presentation
-
News AnalysisWhat lies ahead for UK insurance in 2026?
‘The pace of change today is different because of multiple forces compounding simultaneously,’ says chief executive
-
AnalysisChasing the update on ‘hit and miss’ claims tracking tools
Findings from this year’s Insurance Times MGA market report have exposed claims tracking tools as an area brokers want to be held under the microscope – but what should a successful claims tracking service look like for brokers and MGAs?
-
NewsAI’s energy appetite and job fears will ignite protest risk in 2026, Beazley warns
’We predict 2026, there will be some sort of physical protest against data centres and what they represent in terms of unwanted energy demand,’ says chief executive
-
NewsPICTURES: Leaders gather for Insurance Times’ December 2025 Fraud Charter
An in-person Fraud Charter roundtable at Frederick’s in Islington brought together senior counter fraud specialists to discuss ghost broking, AI-enabled crime, public attitudes to opportunistic fraud and the key threats set to shape 2026
-
NewsInsurance Times Advent Calendar: Ian Hughes
For the eighth day of Advent, Ian Hughes, chief executive at Consumer Intelligence, reflects on GIPP, AI and other changes in the market
-
NewsInsurance Times Advent Calendar: David Haynes
For the seventh day of Advent, David Haynes, chief executive at Arag UK, reflects on resilience in the face of climate events and and the joy of uniting the business under one Bristol roof
-
NewsBroker CEO Forum: Rates, talent and regulations among key concerns for 2026
In a Browne Jacobson-led discussion at Insurance Times’ Broker CEO Forum, participants surfaced their biggest concerns for 2026, including rates, talent and regulation
-
NewsInsurance Times Advent Calendar: John Milliken
For the fourth day of Advent, John Milliken, chief executive at Defaqto, reflects on the rise of AI and how it might change the industry in years to come
-
IT Awards 2025Insurance Times Awards 2025: Aon ‘transforms’ client service with AI-driven risk analyser tools
Rob Kemp, head of UK commercial risk at Aon, talks about his firm’s entry to the Insurance Broker of the Year category
-
IT Awards 2025Insurance Times Awards 2025: Intact Insurance on handling claims ‘proactively and ethically’
Andy Flower, director of claims analytics at Intact Insurance, speaks about his firm’s entry to the Excellence in AI category
-
IT Awards 2025Insurance Times Awards 2025: Konsileo on how AI is ‘empowering brokers’
Peter Henderson, co-founder and chief operating officer at Konsileo, speaks on his firm’s entry to the Excellence in AI category
-
IT Awards 2025Insurance Times Awards 2025: Scrub AI on solving ‘long-standing’ market problem
Alex Ley, chief executive and co-founder at Scrub AI, explains his firm’s entry to the Excellence in AI category
-
IT Awards 2025Insurance Times Awards 2025: Sprout.ai presents ‘benchmark’ for AI in insurance
Roi Amir, chief executive at Sprout.ai, discusses his firm’s entry to the Excellence in AI category
-
IT Awards 2025Insurance Times Awards 2025: Finalists for the Excellence in AI award announced
Eight firms are competing for the Excellence in AI category at the Insurance Times Awards
-
IT Awards 2025Insurance Times Awards 2025: Chase Heptons highlights AI pricing tool Percy
Alison Wood, director at Chase Heptons, speaks on her firm’s entry to the Excellence in Technology – Broker category
-
IT InterviewJames Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
-
NewsAllianz to cut up to 1,800 jobs in travel insurance sector
The cuts are likely to impact positions in call centres the hardest, as AI increasingly replaces manual processes
-
IT Awards 2025Insurance Times Awards 2025: Paymentshield devises campaign to promote referral service based on advisor feedback
Jennifer Ripley, head of marketing at Paymentshield, highlights why her firm should take home the Marketing Campaign of the Year prize from 2025’s Insurance Times Awards
