Software Houses | 2025 Score | 2025 Ranking |
---|---|---|
Acturis | 4.23 | 1 |
Applied Systems | 3.54 | 2 |
Open GI | 3.18 | 3 |
SSP Broker | 2.62 | 4 |
This is the 11th year that Insurance Times has conducted its annual eTrading survey, investigating brokers’ opinions, attitudes, and satisfaction levels with the eTrading services they receive from their insurance partners and software house providers.
For insurers wanting to receive in-depth analysis from the report, the 2025 Etrading Data Insight Book can be acquired by contacting Aisha Roberts:
Head of Commercial
+44 (0)20 7618 3408
The most recent survey, conducted between January and March 2025, saw more than 750 brokers identify and rate the insurer extranets, insurers via platforms and software houses with which they have regularly placed business during the past 12 months. This informs the Five Star Rating Report: Etrading 2025.
’The numbers are unambiguous and market-wide – 85% cite communication as the biggest frustration and 68% point to poor tech utilisation behind it,’ says claims director
‘Accepting NCD histories for new fleet business is a direct response to feedback that brokers have given us,’ says head of SME
‘Her extensive experience driving service, proposition development and broker experience will be critical to the successful launch of new eTrade products,’ says managing director
UK managing director says the gap between digital and underwriter led broker service presents ‘a huge opportunity’ for the insurer