Five Star 2025 eTrading Overall Ratings – Insurer Extranets

This is the 11th year that Insurance Times has conducted its annual eTrading survey, investigating brokers’ opinions, attitudes, and satisfaction levels with the eTrading services they receive from their insurance partners and software house providers.

For insurers wanting to receive in-depth analysis from the report, the 2025 Etrading Data Insight Book can be acquired by contacting Aisha Roberts:

The most recent survey, conducted between January and March 2025, saw more than 750 brokers identify and rate the insurer extranets, insurers via platforms and software houses with which they have regularly placed business during the past 12 months. This informs the Five Star Rating Report: Etrading 2025.

Insurer - Extranets 2025 Star Rating 2025 Overall Score 2025 Ranking Ranking Change
Aviva Fast-Trade Five stars 4.35 1
Zurich Online Five stars 4.21 2
RSA Online Four stars 4.06 3 1
QBE Fastflow Four stars 4.02 4 1
AIG eXtra Four stars 3.92 5 2
NIG the Hub Three stars 3.89 6 1
Allianz QuoteSME Four stars 3.87 7 1
AXA Connect Three stars 3.79 8 2
Markel Online Three stars 3.77 9 1
Chubb Portal Three stars 3.30 10 1
Covea Insurance Online Two stars 3.61 11
ERS Online Two stars 3.57 12

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