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Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
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Intact Insurance promotes for new vice president of property and casualty claims
’Her strong focus on customer outcomes and developing high performing teams makes her exceptionally well placed to lead property and casualty claims into its next chapter,’ says chief operating officer
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
More than 850 UK general insurance brokers responded to Insurance Times’ survey to rate their commercial and personal lines insurer partners
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 19 to 23 January 2026
Destination Insurance: The sector must appeal to young people’s priorities by ‘holding that mirror up’
’Your firm could be doing loads of good in the world but it’s that little bit of bad that sours the whole soup which means that retaining that talent is very difficult,’ says campaign manager
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 15 December to 19 December 2025
Former RSA Ireland chief executive given 13-year industry ban
‘Where senior executives break the rules and put policyholders at risk, they will be held accountable,’ says Central Bank of Ireland statement
Cyber risk takes root on the farm as agriculture goes fully connected
‘Farmers are natural risk managers. They’ve been doing this for hundreds of years – in essence, since the dawn of man,’ says managing director
The Big Question: What’s the next black swan event for UKGI – and is the sector ready?
From climate shocks to cyber catastrophes, insurers are expanding scenario modelling, deepening collaboration and investing in data-driven resilience to withstand the next systemic disruption. But how important is this preparation? Insurance Times puts the question to leading voices from the market.
Top 50 Insurers: Aviva consolidates top spot thanks to DLG amalgamation
The results are in for 2025 – which insurers are leading the pack in UK general insurance and what trends are underpinning profitable growth?
In Focus: Should insurers give brokers more ownership of coverage points when eTrading?
Are insurers taking on board broker advice and expertise when it comes to digitally placing commercial lines risks, or are eTrading processes blocking this type of collaboration? Insurance Times asks industry experts to find out…
Insurance Times Advent Calendar: Sonya Bryson
For the 19th day of advent, Sonya Bryson, managing director for commercial lines at RSA, discusses the integration of NIG and her three-strong christmas wishlist
Alan Houston: RSA’s ‘non-negotiable’ position as brokers ‘cry out’ for improved service
’We need to make sure that through a period of change, we do not become internally focused,’ says strategic sales and accounts director
Sonya Bryson: RSA seeking to ‘take home the crown’ with NIG integration
’We want RSA to more than the sum of its parts and, with no personal lines distraction, the focus is clear,’ says new commercial lines managing director
Emily Fraser: Neurodiversity at work – for the greater good
Intact financial corporation’s neurodiversity ambassador is working to dispel myths and ‘change the tide’ in insurance
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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