Intact Insurance Interviews
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NewsInsurance Times Advent Calendar: Sonya Bryson
For the 19th day of advent, Sonya Bryson, managing director for commercial lines at RSA, discusses the integration of NIG and her three-strong christmas wishlist
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IT InterviewAlan Houston: RSA’s ‘non-negotiable’ position as brokers ‘cry out’ for improved service
’We need to make sure that through a period of change, we do not become internally focused,’ says strategic sales and accounts director
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IT InterviewSonya Bryson: RSA seeking to ‘take home the crown’ with NIG integration
’We want RSA to more than the sum of its parts and, with no personal lines distraction, the focus is clear,’ says new commercial lines managing director
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IT InterviewEmily Fraser: Neurodiversity at work – for the greater good
Intact financial corporation’s neurodiversity ambassador is working to dispel myths and ‘change the tide’ in insurance
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IT InterviewLee Mooney: ‘Fear of failure’ inhibited RSA
The insurer is now working to improve by listening and acting on broker feedback, says commercial lines managing director
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IT InterviewDaniel Burton: NIG is targeting ‘real-time service levels’ for eTrading with brokers
Focusing on ‘automating underwriting rules and reviewing question sets’ will help the insurer stay ‘ahead of the competition’, says its head of broker eTrade
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IT InterviewLee Mooney: RSA’s commercial lines business is ‘nothing without our broker partners’
RSA’s commercial lines managing director explains how the insurer’s three-pronged approach aims to improve broker service and encourage ‘growth mode’
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IT InterviewRSA UK&I boss Ken Norgrove responds to two star broker service result
The chief executive admits that RSA’s broker service has been ‘at best average’
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IT InterviewQ&A: Reducing referral rates in digital journey is key – RSA
Insurance Times’s head of research Savan Shah speaks to Lucianne Bowers, UK SME strategy and implementation director at RSA, about the firm’s latest developments on its etrading platform
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IT InterviewScott Egan: There will be ‘no radical about-turns’ in RSA’s strategy following Intact takeover
Instead, RSA’s new owners will help the insurer ‘accelerate our plans’ around ‘outperformance’
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People & OpinionQ&A: ‘All hands on deck’ approach helps maintain strong service levels – NIG
Nick Makin, etrade business manager at NIG, tells Insurance Times about the latest developments in its etrading strategy
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IT InterviewQ&A: NIG offers broker support amid pandemic pressures
Sonya Bryson, NIG’s managing director, talks to Insurance Times about the insurer’s response to the Covid-19 pandemic and highlights how the business has grown over the last year
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IT InterviewInsurance Times Q&A: Neil Manser managing director at NIG commercial
Head researcher, Savan Shah speaks to the departing managing director at NIG commercial, Neil Manser on its performance in this year’s Insurance Times eTrading survey and the debate surrounding the imarket question set.
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IT InterviewNIG Etrading Q&A: A technology platform is only as good as the people behind it
Dan Burton Head of Broker eTrade at NIG Commercial speaks to Insurance Times about the development of TheHub and how they have addressed broker feedback from research such as the Insurance Times Etrading survey.
