Claims
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News AnalysisBriefing: Brokers could be ‘on thin ice’ where commission sharing is concerned
The ground is shrinking beneath brokers and insurers still involved in the process of shafting leaseholders
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Sponsored ContentThe replacement vehicle sector needs a shake-up – Europcar
Sponsored content: Leigh Broomhead, head of insurance at Europcar Mobility Group UK, discusses how industry change is needed to target claims costs and customer satisfaction
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NewsMGA providing modular cover for SMEs launches
’Our service empowers brokers to build truly tailored solutions and ensures clients get support when it matters most,’ says co-founder
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News AnalysisBrokers call out ‘devastating impact’ of claims ‘inefficiencies’ on commercial haulage clients
A lack of interim payments and email only communication is having a direct impact on haulage firms’ cash flows, argue commercial brokers – with some demanding changes to ‘one size fits all’ claims processes
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NewsQuestGates announces new chief executive as part of restructure
’Having been part of the business since its creation, I am thrilled to take on the role of chief executive at such an important and exciting time for the QuestGates group,’ says appointee
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NewsFintech partners with Qover to expand travel protection offering
The offering ’helps ensure our customers can maintain their financial resilience should the unexpected happen’, says vice president of product and design
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NewsThe London market and UK regional market insurers that have won awards for service
’In an increasingly competitive market, superior service remains a critical differentiator for sustainable growth,’ says managing director
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Sponsored ContentHow Lloyd’s new hurdle principle impacts claims – Gallagher Bassett
Sponsored content: Charlotte Harrison-May, Gallagher Bassett’s head of carrier and market relationships, discusses the claims impact of Lloyd’s recent rule change
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News AnalysisAre pet insurance claims keeping pace with customer expectations?
A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed
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News AnalysisBriefing: What an unexpected pet insurance claim can reveal about Consumer Duty in practice
Is UKGI too focused on being a stickler for Consumer Duty rules, without properly considering the ethos and spirit of this outcomes centred regulation? Claims processes could be the rub here…
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News AnalysisFresh faces, fresh thinking: Counter fraud leaders call for recruitment overhaul
‘We don’t start people there as apprentices or let them learn from the bottom up – and that’s probably a thing that could be done,’ says director
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NewsHigh Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 12 to 16 January 2026
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NewsBiba Manifesto 2026: Biba urges ‘sensible politics’ as homes keep being built in flood-prone areas
’Everybody is behind more homes being built in the UK, but it’s being sensible [about] how you build those, if you build them in areas of risk of flood,’ says deputy head
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NewsRepeat offender imprisoned for false travel insurance claim
‘These measures are intentionally robust and are a powerful deterrent to others who might consider defrauding insurers and their customers,’ says manager
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NewsSedgwick launches new London-based Global Specialty platform
’This is not just an expansion. It’s a strategic transformation with the best in the industry leading the way,’ says international chief executive
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News AnalysisFOS complaint levels climbing despite Consumer Duty reforms
Insurance DataLab examines the latest Financial Ombudsman Service (FOS) complaints data to question whether Consumer Duty has had the desired impact
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NewsFOS targets resolving 80% of cases within six months in 2026/27
’The continuous delivery of changes and improvements to our service and the framework in which we operate will be a key focus next year,’ interim chief executive
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NewsAddept Insurance appoints new head of claims operations
’It is an exciting time to join the team and help to shape the claims operations, ensuring they continue to deliver as we see future product and client growth,’ says appointee
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NewsIndication motor premium falls slowing despite 13% yearly drop
‘Motorists have benefited from lower insurance premiums driven by a continued decline in personal injury claims through 2025,’ says head
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NewsFrozen pipe warning after £560,000 damage claim at four-bed house
‘By following some of these simple steps, policyholders can potentially save a significant amount of disruption,’ says managing director
