Claims
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NewsInsurance Times Review of the Year – Q4 2025
Insurance Times looks back at the most read stories from the fourth quarter of 2025, with brokers jailed, companies entering administration and brokers reorganising
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NewsCity of London Police crack fake Lego theft insurance scam
The fraudster involved ’created a web of false identities, forged documents and fabricated claims to exploit the system for personal gain,’ explains detective constable
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AnalysisChasing the update on ‘hit and miss’ claims tracking tools
Findings from this year’s Insurance Times MGA market report have exposed claims tracking tools as an area brokers want to be held under the microscope – but what should a successful claims tracking service look like for brokers and MGAs?
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NewsFormer dentist and children sentenced for £350,000 dental insurance fraud
’This was a deeply calculated fraud, orchestrated by a former dentist who used her professional knowledge and personal influence to manipulate both her son and daughter,’ says detective sergeant
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IT InterviewVictoria Sutton: Howden’s claims director on bringing back leadership in the sector
‘There’s often a confusion in thinking that you need to be a manager to be a leader, but you don’t, you don’t necessarily need to be doing the management bit – you can just be a leader,’ says business performance director
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Sponsored ContentLetting the nat cat out of the bag – Intact Insurance
Sponsored content: Nigel Spencer, distribution leader at Intact Insurance, shares his insights on why natural catastrophes and extreme weather risks have become defining issues for the industry – and what steps can be taken to safeguard the future of renewable energy
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IT InterviewDerek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’
’We’re like a chameleon, or a leopard that can change its spots – we can be different things to different markets and that’s what gives our business flexibility,’ chief executive tells Insurance Times
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NewsInsurance Times Advent Calendar: Ian Hughes
For the eighth day of Advent, Ian Hughes, chief executive at Consumer Intelligence, reflects on GIPP, AI and other changes in the market
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IT Awards 2025REVEALED: Which firms won at 2025’s Insurance Times Awards?
Around 1,000 UK general insurance professionals gathered in Park Lane last night to celebrate outstanding market achievements at flagship awards ceremony – but which firms took home gold, silver and bronze prizes?
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News AnalysisGraham Stait: Allianz’s motor trade revamp and target to become ‘easiest to do business with’
Allianz’ director for UK markets lays out why the insurer is doubling down on mid-market motor trade, where AI is reshaping underwriting discipline and how broker expectations are driving a major service overhaul
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IT Awards 2025Insurance Times Awards 2025: Purbeck Insurance Services says demand for unique product is accelerating
Keir Cox, director of operations at Purbeck Insurance Services, speaks on his firm’s entry to the MGA of the Year (under 100 employees) category
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NewsClear Group expands into Scotland with commercial broker acquisition
’This acquisition is the first step in our ambitious plans to expand further in Scotland through additional acquisitions and new hires,’ says group chief executive
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IT Awards 2025Insurance Times Awards: Policy Expert delivers ‘vertically integrated’ claims model
Steve Hardy, chief executive at Policy Expert, discusses his firm’s entry to the Customer Champion of the Year – Insurer award
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IT Awards 2025Insurance Times Awards: Hiscox makes claims vision ‘a living, breathing part’ of its culture
Chris Douglas, head of claims operations at Hiscox, explains his firm’s entry to the Customer Champion of the Year – Insurer award
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IT Awards 2025Insurance Times Awards: Covéa Insurance on transitioning to ‘proactive risk management’
Stephen Long, claims, IT and operations director at Covéa Insurance, talks about his firm’s entry to the Customer Champion of the Year – Insurer award
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IT Awards 2025Insurance Times Awards: Esure designs process to ‘reduce friction and boost confidence’
Alan MacEwan, chief operations officer at Esure Group, explains his firm’s entry to the Customer Champion of the Year – Insurer award
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IT Awards 2025Insurance Times Awards: Intact Insurance and partners highlight 'pioneering service' for schools
Alina Schatten, vice president for claims at Intact Insurance UK, discusses her firm’s entry to the Customer Champion of the Year – Insurer award alongside industry partners
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NewsInsurance sector ‘has work to do to rebuild customer relationships’ – Fairer Finance
Fairer Finance said that the “collapse in customer switching behaviour may help explain the modest claims improvements, as insurers may have belatedly recognised the need to improve retention through better claims handling, rather than relying on customer inertia alone”.
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IT InterviewJames Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
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IT Awards 2025Insurance Times Awards 2025: DAC Beachcroft confronts enablers driving post-OIC claims manipulation
Rob Fallows, head of intelligence at DAC Beachcroft, speaks on his firm’s entry to the Excellence in Fraud Mitigation category
