Claims
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NewsBackchat: September 2025
Barking mad pet claims, news of an upcoming nuptial, Square Mile stunt doubles and an afternoon at the races. What has the insurance industry been up to of late? You heard it here first…
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NewsCargo theft surge poses growing threat to supply chains, warns consultancy
It is no longer simply high-value items being targeted as ’evolving black market trends have led to lower value products being targeted more frequently’, says chief executive
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News‘Nowhere near’ drawing line under ‘legal system abuse’ – AM Best
US-based litigation funding is impacting social inflation – a key concern for casualty reinsurers, says credit rating agency
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News AnalysisMGA-specific regulations should address ‘mixed picture’ in claims oversight
’The more an MGA is given responsibility and accountability for claims outcomes, the better the decision making and the customer claims journey,’ says chief operating officer
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NewsTwo‑thirds of brokers say communication technology is underused in claims – Direct Commercial
’The numbers are unambiguous and market-wide – 85% cite communication as the biggest frustration and 68% point to poor tech utilisation behind it,’ says claims director
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NewsFOS data shows travel insurance complaints up 17%
‘High uphold rates can be far more damaging to trust than sheer volume alone and, as this FOS data shows, some insurers still have work to do,’ says co-founder
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NewsCila names new president and youngest ever deputy president
’The Charter changes represent a significant evolution of the Institute,’ says executive director
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NewsUK motorists face payout gap as write-offs outstrip insurance cover
‘A total loss can be financially devastating for most drivers – comprehensive insurance often isn’t enough to cover the cost of replacing a vehicle,’ says operations manager
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News AnalysisOzempic confusion putting travel insurance at risk for thousands
‘This confusion isn’t academic, it has real consequences for millions of Britons purchasing travel and health insurance,’ says chief executive
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NewsVerisk helping insurers gain insight into carbon footprint of claims
’This assured model reflects our shared commitment to accelerating the transition to a low-carbon economy and will help to equip insurers in the UK with the tools they need to meet their sustainability goals,’ says director
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NewsTariff-linked supply chain disruptions ‘worse than Covid’, complicating business interruption
’The problems that these businesses are now having to solve are ones of financial and economic assessment that interfere with the supply and demand curve, rather than ones of physical production and distribution capacity,’ says head
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NewsAviva catches ‘injured’ fraudster on reality TV show and riding rollercoaster
Aviva has revealed that it prevented £60m in fraudulent claims in the first half of 2025
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NewsThe biggest people moves this week
Insurance Times rounds up the most significant appointments, promotions and leadership changes from 25 to 29 August 2025
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NewsConcussion claims cause headache for female rugby players – Horwich Farrelly
‘Claims from male professional rugby players will be much more valuable and on the radar of insurers than women’s claims,’ says head of sports
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NewsOIC portal savings ‘at risk’ as non-tariff personal injury claims surge past 50%
Data analytics firm warns that rising non-tariff personal injury claims following a road traffic accident could erode whiplash reform gains
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NewsParametric policies and extreme weather driving home payout increases
‘Traditional, postcode level assessments are no longer enough’ when pricing around extreme weather events, says chief revenue officer
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NewsWestfield Specialty makes c-suite hire to strengthen claims team
The appointee’s ’exceptional technical knowledge and expertise’ makes her ’an exciting addition to lead our third party claims handling’, says interim director
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NewsMarkel UK has ‘very ambitious plan’ to boost eTrading service following disjointed broker scores
UK managing director says the gap between digital and underwriter led broker service presents ‘a huge opportunity’ for the insurer
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News AnalysisBriefing: Focus on 2026 key for motor insurers as next year could be ‘ugly’
Net combined ratios (NCRs) of 100% and 107% are forecast for the next two years respectively in the motor insurance market
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NewsAllianz inks new deal to launch sustainable property salvage initiative
‘Property salvage strategies are not consistent across the industry, so this is an opportunity for us to lead the way and enable our customers to act more sustainably,’ says chief claims officer
