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FOS targets resolving 80% of cases within six months in 2026/27

By 2026-01-13T14:00:00

complaints

’The continuous delivery of changes and improvements to our service and the framework in which we operate will be a key focus next year,’ interim chief executive

The Financial Ombudsman Service (FOS) plans to close 245,000 cases in 2026/27 as it works through its existing stock levels.

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