The ​London market and UK regional market insurers that have won awards for service

London market and UK regional market insurers have been awarded Service Quality Marques (SQMs) by Gracechurch for their claims and underwriting disciplines.

In the UK regional underwriting market, Allianz, Arch, Axa and Intact Insurance all recieved an SQM for ”outstanding underwriting service”.

These insurers were strongly recommended by producing and placing brokers and achieved consistently high ratings for collaboration and customer focus.

Ben Bolton, managing director at Gracechurch, said: “Underwriting excellence is defined by insurers who work in genuine partnership with brokers while remaining sharply focused on end-customer needs.

“In an increasingly competitive market, superior service remains a critical differentiator for sustainable growth.”

Meanwhile, in terms of claims in the UK regional market, Allianz, Chubb and Ecclesiastical recieved an award.

They were praised by UK claims broking specialists for their responsiveness, clarity of communication and technical knowledge, all exceeding the ratings threshold required for accreditation.

London market

For London market underwriting, those getting an SQM were Ascot, Axa XL, Chaucer, Convex, IQUW, Liberty Specialty Markets and Tokio Marine Kiln.

These insurers were strongly recommended by producing and placing brokers in London and received consistently high ratings for two customer-oriented measures - collaboration and customer focus.

In terms of London market claims, the SQM was awarded to 14 London insurers in 2026, up from 12 in 2025, as service in the market continues to improve.

They were Aegis London, Axa XL, Beazley, Berkley Specialty London, Chaucer, Chubb, Convex, The Fidelis Partnership, Lancashire, Liberty Specialty Markets, MS Amlin, Munich Re Specialty – Global Markets, Syndicate, The Hartford and Tokio Marine Kiln.

Bolton said: “London market claims performance continues to improve, with a growing number of insurers demonstrating consistently strong service.

”The best performers combine technical expertise with proactive communication, delivering outcomes that brokers and insureds genuinely value. However, material differences between insurers remain, reinforcing the importance of independent benchmarking.”