Analysis

Are pet insurance claims keeping pace with customer expectations?

By 2026-01-26T08:00:00

cat dog vet fluffy

A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed

When your dog eats a mince pie on Christmas Day, the priority is treatment, not worrying about the cost. 

Out-of-hours emergency care is, by definition, a moment of vulnerability – limited choice, heightened emotion and little time to interrogate pricing structures.

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