Analysis

Pet and travel insurance complaints rise amid regulatory scrutiny

By 2025-07-28T07:00:00

complaints (3)

In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm

The number of complaints about pet and livestock insurance referred to the Financial Ombudsman Service (FOS) increased by more than a quarter over the past year, making it the fastest growing source of complaints in UK general insurance (UKGI) – according to exclusive analysis by market intelligence firm Insurance DataLab.

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