Analysis

Latest FCA complaints data reveals drop in motor-related disputes

By 2025-07-22T13:00:00

Screenshot 2025-07-17 154355

Motor insurance – the second most complained about product covered by the FCA – saw a drop of 22,000 complaints lodged in the second half of 2024, reversing a trend of increasing complaints

The latest FCA complaints data, published in April 2025 and covering the second half of 2024, paints a nuanced picture of the insurance sector’s customer experience landscape.

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