All Pet articles
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News AnalysisLuisa Barile: From puppy to profit – how ManyPets learned new tricks for growth
‘I’ve told my team very clearly – I want us to be number one. Success means being the undisputed go-to for pet insurance in the UK,’ says chief executive
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NewsPet insurers accused of burying key limits in policy fine print
‘Insurers are using headline coverage figures to attract customers while restricting the amounts they will pay out for the treatments pet owners are most likely to need,’ said managing director
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NewsFOS data shows travel insurance complaints up 17%
‘High uphold rates can be far more damaging to trust than sheer volume alone and, as this FOS data shows, some insurers still have work to do,’ says co-founder
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NewsInsurance documents still rival classic novels in length – Fairer Finance
‘Two years on from the introduction of Consumer Duty and many policy documents and T&Cs from across financial services are still far too complex and lengthy,’ says managing director
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NewsUK pet owners most likely in Europe to report record high insurance costs
’In response, pet insurers should do more to ensure their policies deliver value,’ says regional director
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NewsHigh five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 28 July to 1 August 2025
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News AnalysisPet and travel insurance complaints rise amid regulatory scrutiny
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
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News AnalysisLatest FCA complaints data reveals drop in motor-related disputes
Motor insurance – the second most complained about product covered by the FCA – saw a drop of 22,000 complaints lodged in the second half of 2024, reversing a trend of increasing complaints
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News AnalysisBriefing: Is pet insurance reaching a breaking point?
With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes
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NewsPets at Home set to launch own insurance proposition
‘Our vision is on track to build the world’s best pet care platform,’ says retailer
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NewsFall in pet insurance premiums begins to accelerate
‘With average prices now 2.6% lower than a year ago, it’s clear that market conditions are shifting,’ says product manager
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NewsAnnual payments would drive one in four customers to policy changes
‘Cancelling insurance cover is a major risk and, in many cases, will be a false economy if consumers have to fund major unexpected bills which they could have claimed for,’ says spokesperson
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NewsPet insurance payouts top £1bn for third consecutive year
‘It’s promising to see more people making sensible choices to protect themselves and their pets financially,’ says senior advisor
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NewsPet insurance premiums see modest rise
’The steady rise in pet insurance premiums in February marks a shift from the more pronounced declines we saw last year,’ says product manager
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NewsUK pet insurer appoints Lockton leader as new chief sales and marketing officer
’Her creativity, exceptional leadership and in-depth understanding of pet ownership will be instrumental,’ says chief executive
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News AnalysisNavigating the rising costs and challenges of pet insurance
‘The lack of standardised pricing’ in the pet insurance market ‘makes it difficult for insurers to forecast claims and for customers to understand costs’, says new trade association founder
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IT InterviewLuisa Barile: ManyPets targeting growth in lucrative UK market
’We have a very clear plan on growing the UK and [are] now focusing on capturing that growth,’ says group chief executive
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NewsAdd-on provider adds landlord pet damage policy to portfolio
’This is a fantastic addition to our broad range of add-on policies,’ says managing director
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IT Awards 2024Insurance Times Awards 2024: Perfect Pet seeks to make pet ownership ‘more rewarding’ through responsive and supportive experience
Natalie Surtees, managing director and co-founder at Tedaisy Insurance, talks about the company’s entry for the Personal Lines Broker of the Year award
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NewsBackchat: November 2024
A mummified cat, a third birthday, a golden retriever and a new video series on reinvention. What has the insurance industry been up to of late? You heard it here first…
