All FOS articles
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News AnalysisPet and travel insurance complaints rise amid regulatory scrutiny
In particular, claims journeys appear to be causing customer dissatisfaction, says market intelligence firm
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NewsMPs ‘not satisfied’ with answers to questions about chief ombudsman departure
The treasury committee has now written to the FOS about her departure
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NewsRegulator announces new chief operating officer
’He is a great addition to our executive team and will play a key role in helping us deliver on the big ambitions we have for our service,’ says chief executive
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NewsGeneral insurance receives 19,346 new complaints over H2 2022 – FOS
The upheld rate is ’back above pre-pandemic levels’ in a concerning turn for the sector, says co-founder
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NewsInsurance pricing complaints fell during 2021/22 – FOS
Customers must feel ‘confidence’ in their cover prices and how insurance ‘meets their needs’, says ombudsman leader
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NewsSpike in FOS referrals reveals motor cover is most complained about insurance product – Insurance DataLab
Understanding the make up of complaints will be key in preparing for the regulator’s fair value spotlight, according to data service co-founder
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NewsBoom in business protection complaints show customers still feel ‘hard done by’ – Insurance DataLab
Despite the High Court’s ruling to clarify business interruption claims, complaints have increased more than fourfold over the last year
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NewsFOS annual data reveals spike in insurance complaints
The FOS believes that rather than relying on systems and processes, more personalised communications is the best way to tackle customer issues
