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Boom in business protection complaints show customers still feel ‘hard done by’ – Insurance DataLab

By 2021-10-21T15:20:00

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Despite the High Court’s ruling to clarify business interruption claims, complaints have increased more than fourfold over the last year

Business protection remains a strain on the insurance industry as complaints around this line of business referred to the Financial Ombudsman Service (FOS) surge despite the High Court’s ruling on business interruption (BI) claims last year – complaints climbed more than fourfold over the last 12 months, according to Insurance DataLab.

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