BrokerFest 2021: Brokers act as ‘buffer’ to mitigate ‘appalling’ insurer service for SME risk

piggy bank, bubble wrap, buffer

Providing a ‘slick service’ to SMEs is harder than ever thanks to a lack of access to technical underwriters and error-laden documentation, says broker boss

During the Covid-19 pandemic and into today’s ‘new normal’, UK insurance brokers have acted as a “buffer” to SMEs in the face of “appalling” service from insurers that “have lost their ability to service clients”, according to Nick Houghton, group chief executive of JMG Group.

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