General insurance receives 19,346 new complaints over H2 2022 – FOS

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The upheld rate is ’back above pre-pandemic levels’ in a concerning turn for the sector, says co-founder

The Financial Ombudsman Service (FOS) received 19,346 new general insurance or pure protection complaints in H2 2022, according to the body’s latest complaints data, published yesterday (22 March 2023).

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