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Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
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News
Gallagher appoints specialist lawyer as director of dispute resolution team
‘Her extensive experience and innovative approach to litigation will be invaluable as we continue to provide our clients with the highest level of service,’ says head
News
Specialist complex risk MGA approved as Lloyd’s Europe coverholder
‘Following a robust year of growth in 2025, this exciting news reflects the market’s growing confidence in our offering,’ says co-founder
News Analysis
Briefing: AI and commercial insurance broking – existential threat or strategic opportunity?
Artificial intelligence has the potential to define what great broking of the future looks like, with powerful use cases bolstering productivity
News
Two senior employees become owners as Teddington broker changes hands after acquisition
‘Stepping into ownership is a natural next step for us and we’re grateful for the backing and guidance the Coversure network provides,’ says new owner
News Analysis
Briefing: Using insurance to make a genuine difference to people’s lives
Mike Dalby, chief executive at Howden’s consumer and local commercial division, discusses why serving insurance customers is a privilege in his inaugural column
News Analysis
Freight forwarders hit by double blow as client insolvencies bite and cargo theft rises
‘The global economic landscape is unlikely to stabilise any time soon, so freight forwarders must be prepared for their customers to default,’ says managing director
News
‘Active disinformation campaign’ poses ‘risk to the industry’ – Dame Susan Langley
Disinformation or misinformation is on the rise globally, according to lady mayor, meaning ‘we have to be far less British’ and better promote London as a business centre to mitigate mistruths
News
Trust barometer reveals ‘retreat into insularity’ as emerging workforce risk
Employees shunning common ground with co-workers could hamper productivity – but businesses are well placed to re-establish trust as they are viewed more positively than governments, research finds
News Analysis
Briefing: Specialty versus specialist insurance – and why the London market matters more than ever
Specialty insurance and specialist knowledge should not be tarred with the same brush. A successful combination of these two components in the London market, however, could benefit both brokers and insurers
News
‘Liquid underwriting’ system needed for modern interconnected risk – Celent
‘The future of underwriting will not belong to those who try to eliminate complexity, but to those who can interpret it – continuously, coherently and at scale,’ says report author
News
Average flood payout swells by 60% as 2025 home claims surpass £6bn
‘A record £6.1bn in property claims last year shows both the scale of the damage and the vital role insurers play in helping people recover,’ says director
News
Resilience must morph from operational to strategic, supported by leadership mindset shift
‘A sea change at board level’ in terms of mindset and investment around risk management is vital if organisational resilience is going to develop from ‘version 1.0’ to ‘version 2.0’ in the next 10 years, says expert panel
News Analysis
Almost two years on – has Consumer Duty improved customer outcomes?
Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes
News
Artificial tasks new research wing AgLabs with developing market-wide AI initiative
‘Most AI initiatives in insurance stop at making individuals faster. AgLabs is focused on making the market faster,’ says head
News
‘Dynamic scenario planning’ that identifies ‘blind spots’ is key to grappling geopolitical risk
Post-Covid-19, risk managers have had to ‘rethink risk frameworks’ to shift ‘prediction’ focus to a ‘preparation’ mindset, says expert panel
News
‘Diffusing responsibilities for risk management’ supports real-time risk reactions
Expert panellists concur that culture is an important backbone to effective risk management that is embedded across an organisation’s workforce
News
Rising threats and political evacuations shaped 2025 crisis management landscape – Willis
’We heard from many clients that 2025 was a challenging year,’ says global head
News
Goodmans Insurance Brokers third to join Brokerbility network from competitor
‘As a well-respected regional broker with clear growth ambitions, it is an ideal cultural and strategic fit for Brokerbility,’ says managing director
News Analysis
Road traffic injuries are changing – how should the industry respond?
Data is revealing that the type of injuries sustained in road traffic accidents – or perhaps the ways people are reporting them – are changing, so what can the industry do to help the claims process stay fair and efficient?
News
Property payouts to cross £6bn for second year running
‘As the final claims are counted for 2025, insurers will be assessing the impact of ongoing weather events on consumer’s premiums,’ says insurance partner
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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