Lucy Luckett

News Analysis

Briefing: Fewer FOS complaints begins with better claims decisions

2026-08-26T08:00:00+01:00By

The Financial Ombudsman Service has an important role to play in dispute resolution, but the ultimate aim of the insurance sector should be to clearly communicate with customers and stop complaints reaching that stage

Chris Jones, IUA 2

News Analysis

Chris Jones: IUA’s focus on underwriting expertise has become ‘more important than ever’

2026-08-26T07:00:00+01:00By

‘When you’re in those really difficult times, the actual underwriting expertise, the risk management expertise, the discipline and getting the contract wording right is absolutely essential,’ says chief executive

thatched roof

News

Pen Underwriting secures multiyear capacity deal for thatch and personal leisure

2026-08-25T11:00:00+01:00By

’We very much look forward to building on this first strategic partnership, in what is such an important niche market for brokers and their customers,’ says managing director of property and personal

terrorist alert

News

Aviva adds terrorism cover as standard for digital SME policies in market first

2026-08-25T10:14:00+01:00By

‘We’re helping more customers access protection that they may otherwise go without,’ says managing director

marketgrowth

News

Insurer profitability hits record high despite fourth year of slowing premium growth – Aon

2026-08-24T14:00:00+01:00By

‘The hard market rewarded many different strategies. The next phase of the cycle will be less forgiving,’ says global growth officer

videomonitoring

News

Aviva launches AI video analysis tool to flag worker injury risk

2026-08-24T12:00:00+01:00By

‘We’ve developed an intelligent solution that identifies musculoskeletal risks earlier,’ says director