Zurich appoints AI leaders from retail and fintech to drive digital transformation

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’Their extensive leadership in AI in the retail and fintech space is precisely the expertise we need to accelerate our digital transformation and further drive AI-adoption,’ says group chief information and digital officer

Zurich Insurance has appointed Terry Powell as group chief technology officer and Cristina Ghetti as group head of digital employee experience.

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Both new hires will be Zurich-based and report to group chief information and digital officer Ericson Chan from 20 October 2025.

Powell will lead the group-wide technology strategy, drive artificial intelligence (AI) across its infrastructure foundation, strengthen system resilience and drive efficiency and productivity with AI.

Meanwhile, Ghetti will spearhead company-wide upskilling initiatives to strengthen AI capabilities.

Experience

Powell makes the move from ANZ Bank, where he led IT services transformation and cloud adoption.

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Meanwhile, Ghetti joins from Nestlé, where she led the sector’s largest AI-tool rollout and integrated GPT-based tools for internal use.

Chan said: “I am thrilled to welcome Powell and Ghetti to Zurich.

“Their extensive leadership in AI in the retail and fintech space is precisely the expertise we need to accelerate our digital transformation and further drive AI-adoption.

“They bring a vital customer-centric approach that will significantly elevate the experience for both our customers and employees.”

Harriet Scott

Harriet is a reporter at Insurance Times. Fresh from graduating a master’s in journalism at the University of Sheffield this year, she is keen to cover a variety of sectors and analyse emerging industry trends to kickstart her career.

With a range of freelance experience, Harriet has contributed to regional news coverage in London and Sheffield, as well as music and entertainment reporting across various publications.View full Profile

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