Insurer Interviews
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IT InterviewDrazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK
Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners
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IT InterviewDerek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’
’We’re like a chameleon, or a leopard that can change its spots – we can be different things to different markets and that’s what gives our business flexibility,’ chief executive tells Insurance Times
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News AnalysisGraham Stait: Allianz’s motor trade revamp and target to become ‘easiest to do business with’
Allianz’ director for UK markets lays out why the insurer is doubling down on mid-market motor trade, where AI is reshaping underwriting discipline and how broker expectations are driving a major service overhaul
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IT InterviewXavier Laurent: Banging the drum for ‘consistency’ at Covéa Insurance following new UK leadership
Although emphasising that status quo will be maintained at the insurer in the short term, incoming chief executive adds that his business development expertise will prove ‘instrumental in supporting Covéa Insurance’s next chapter’
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IT InterviewGeorgina Davis: Making a mark on regional growth and future leaders
After six months in role, the sector’s youngest regional head has taken her division from strength to strength – writing over 30% more new business so far this year than in all of 2024
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NewsCovéa Insurance extends strategic plan to 2028 as De Macedo prepares to hand over UK reins
Exiting chief executive tells Insurance Times about his strategic swansong and the personal drivers that have steered his decision to return to France
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News AnalysisLuisa Barile: From puppy to profit – how ManyPets learned new tricks for growth
‘I’ve told my team very clearly – I want us to be number one. Success means being the undisputed go-to for pet insurance in the UK,’ says chief executive
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IT InterviewPaul Dilley: Bridgehaven has not yet ‘scratched the surface’ of its growth ambitions
Chief underwriting officer explains ‘twofold’ strategy for 2026, which will see the hybrid fronting firm add new UK MGAs to its roster alongside a European expansion
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News AnalysisMark Lomas: 'We have made progress', but more to do on inclusion at Lloyd’s
From culture survey scores to leadership diversity targets, Mark Lomas shares how Lloyd’s is driving progress on inclusion
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IT InterviewLee Mooney: New UK boss gearing up to ‘change the pace’ at Markel
Rather than ‘reinvent the wheel’, managing director plans to tap into global group expertise to increase insurer’s ‘share of wallet’ with brokers and ‘dial up the pace’ on product and people volume
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IT InterviewAlex Ktenidis: Tackling SME underinsurance with the ‘right conversation at the right time’
’SMEs are sleepwalking into an underinsurance problem at the moment,’ says director of digital trading
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News AnalysisMartin Hall: ERS targets next £100m GWP through mobility, AI and cultural continuity
‘We’re definitely part of the changing face of mobility,’ says managing director at ERS
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IT InterviewMichelle Taylor: New role provides opportunity to ‘draw the dots’ and fill Aviva’s distribution strategy gaps
Expanding the insurer’s exclusive regional broker proposition and tackling the relationship ripple effect of broker consolidation are both key focus areas for the broker distribution director
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IT InterviewJo Sykes: Markel UK devises five pillar plan to become ‘more relevant’ for brokers
Among the insurer’s key focuses for the next five years is developing further schemes propositions, building out its eTrading strategy and improving its regional distribution network
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IT InterviewBiba 2025: Tokio Marine HCC strives to secure three facilities with brokers in 2025
The insurer’s international head of distribution believes the business needs ‘to whisper a little bit louder’ than it has done in the past to attract greater brand recognition and better promote broker partnership opportunities
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News AnalysisMike Bottle: Arch’s UK regional MD on bringing international scale to bear
’You’ve got to be committed to the proposition because if you lose sight of what the broker wants, then you very quickly lose momentum,’ says recently promoted leader
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IT InterviewAnt Middle: Organic growth focused plan seeks to put Ageas UK top of the personal lines pile
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
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IT InterviewRachel Turk: Changing perceptions at Lloyd’s and improving coverholder supervision
Lloyd’s of London’s chief underwriting officer talks recent results and the need for future underwriting discipline
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IT InterviewJason Storah: Aviva ‘ruthlessly consistent’ and ‘ruthlessly boring’ in delivering service promises
UK general insurance chief executive defined the insurer’s 2024 growth journey as ‘appropriate, consistent and disciplined’
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IT InterviewMark Plews: ‘Proactive’ risk management is ‘an increasing part’ of Markel UK’s service for care sector
Insurer is determined ‘to highlight that it is [a] false saving to reduce investment [on] risk management’, says underwriting director
