Analysis

In Focus: Does digital transformation undermine HNW’s service-defining human touch?

By 2025-10-28T08:00:00

customer service

High net worth clients have long valued the delicate touch that distinguishes their experience from the mainstream market – but with the industry hot on the trail of automation, could technology inadvertently undermine the very qualities that make this sector so unique?

Insurance Times asks industry experts to find out…

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