Analysis

Chasing the update on ‘hit and miss’ claims tracking tools

By 2025-12-18T08:00:00

tracker

Findings from this year’s Insurance Times MGA market report have exposed claims tracking tools as an area brokers want to be held under the microscope – but what should a successful claims tracking service look like for brokers and MGAs?

Claims tracking tools have long promised to transform the claims experience for brokers, MGAs and clients alike.

Designed to provide real-time updates on a claims progress, through interfaces such as portals and applications, claims tracking systems are loaded with potential to allow users to cut out the chase using an automated service to assist the claims journey. 

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