Analysis

An arms race is brewing in claims handling

By 2026-02-20T08:00:00

Screenshot 2026-02-17 163424

Insurance Times’ AI Claims Report 2025/26, released in partnership with RDT, highlights the issues firms are having in their claims management processes, the technological steps they are taking to solve them and the degree of success the early adopters are seeing

The insurance industry is no longer discussing whether digital and artificial intelligence (AI) transformations in claims handling are as business necessity – it is in near total unanimity that they are.

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