Analysis

Claims handling the number one target for human led AI integration

By 2025-06-03T08:00:00

Screenshot 2025-06-26 142210

Insurance industry professionals identified claims handling as the area ripest for automation, with many viewing human-AI partnerships as the key to blending efficiency and accuracy

Over two-thirds of insurance industry professionals view claims handling as one of the prime business areas for artificial intelligence (AI) augmentation, with faster processing, cost reduction and fraud detection among the perceived benefits.

This is according to a set of surveys of industry professionals from insurers and MGAs, commissioned by insurance technology provider RDT, and conducted between 16 October and 8 November 2024 and 8 January and 31 January 2025 respectively.

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