Zurich reports strong operating profit in latest full-year results

Insurer Zurich posted a business operating profit (BOP) of £639m in its latest full-year financial results, released today (19 February 2026).

The results – which cover the year ending 31 December 2025 – revealed that the firm’s BOP has climbed by 12% since its 2024 results, when it stood at £570m.

The firm also saw a slight growth in gross written premium (GWP), up 2.7% from £4.85bn in 2024 to £4.98bn in 2025.

The results were split between the two major arms of the business, with the property and casualty wing posting a GWP of £3.89bn and a BOP of £500m, while the life protection wing wrote £1.09bn in GWP and posted a BOP of £139m.

Overall, the firm posted a combined operating ratio (COR) of 89.6% – a 2.1 percentage point improvement on the year before.

Elsewhere, Zurich reported that it had paid £2.15bn in claims across the year and achieved a record high transactional net promoter score of 77.1.

Strong results

Drazen Jaksic, chief executive at Zurich UK, said: “Over the past year, we have delivered one of our strongest operating profits in our UK business to date, making a significant contribution to Zurich’s global results.

“This achievement is reinforced by record customer and broker satisfaction scores – a powerful affirmation that trust has been earned and that when people place their business with us, they will continue to receive the excellent quality of service they have come to expect from Zurich.

“The progress we made in 2025 puts us in a strong position as we navigate 2026. We have a talented and committed team in place and our ambition to succeed in supporting our customers and partners remains a top priority.”