Analysis

Briefing: Using insurance to make a genuine difference to people’s lives

By 2026-02-19T10:00:00

Mike Dalby column image

Mike Dalby, chief executive at Howden’s consumer and local commercial division, discusses why serving insurance customers is a privilege in his inaugural column

I’ve worked in insurance all my life. I left school at 16, went straight into the industry and have been in it ever since.

I’ve sold a huge range of different products – from home and motor to life and health insurance. I’ve started and sold my own business, worked in the broker market and for insurance providers too.

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