’We also reduced our COR by two percentage points, increased operating profit by almost 30% and improved productivity by 10%,’ says chief executive
The UK-based businesses of Allianz – including Allianz UK, Allianz Commercial, Allianz Trade and Allianz Partners – have posted a 3.7% increase in total business volume, reaching £7.3bn in the 12 months to December 2025.
Allianz UK has also increased its operating profit by 29.5% across the period, reaching £476m for the year and achieving a combined operating ratio (COR) of 93%.
The insurer’s earning statement also explained that commercial lines, personal lines and pet all grew as individual sectors.
Colm Holmes, chief executive at Allianz UK, explained: ”I’m pleased with what Allianz UK has achieved in 2025, with revenue growth in all three lines of business – commercial, personal and specialty.
”We also reduced our COR by two percentage points, increased operating profit by almost 30% and improved productivity by 10% – all of which was delivered against a backdrop of soft market conditions and inflationary pressures.”
Looking forward to this year’s performance, Holmes added that Allianz had entered 2026 with “real momentum built on disciplined underwriting, ongoing investment across the business and the extraordinary commitment of our people”.
Technology investment
In a briefing call with Insurance Times this morning, Colmes added that a sustained, multi-year investment in technology had supported growth and efficiency at the insurer.
Read: Colm Holmes – Brokers will see ‘fruits of our new strategy’
Read: Allianz UK boosts operating profit by 28.4% in H1 2025
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He explained: ”We saw a 10% improvement in productivity this year and we’re very pleased to have driven it by automation, but 2025 also saw us reorganising the business to take duplication and overlap out.
“What that means is that what we did in 2025 didn’t really impact 2025’s results, but will impact 2026, 2027 and beyond.”
In terms of the impact of specific artificial intelligence (AI) investment on business processes, Colmes added: ”I look at AI as something that can help customers, but I don’t see it as a productivity tool – I see it as changing ways of working for everybody.”
Describing a generative AI tool named Brian that the business had launched last year to more quickly pull up important internal documents, Colmes added that the technology had 225 working days across the business so far.
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