Personal Lines articles
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NewsMotor outperforms home in latest FCA value measures data
‘In the age of Consumer Duty and an increasingly interventionist regulator, insurers must ensure their products deliver genuine value for money,’ says co-founder
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NewsInsurance complaints still rising despite overall FOS disputes drop
‘We are undertaking an ambitious series of improvements to foster confidence in financial services now and in the future,’ says chief ombudsman
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NewsGovernment data shows personal injury claims falling across the board
‘Fewer claims could mean fewer accidents, but equally, it could mean that injured people are not claiming because it’s too difficult, too time consuming and the compensation for injuries is derisory,’ says executive director
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News AnalysisSurge in e-bike injuries exposes gaps in insurance cover
The increasing use and prevalence of e-bikes is creating new risks for the public and insurance sector, but has coverage caught up?
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AnalysisMany UK insurance customers risking claims issues due to disclosure gaps
Many UK home and motor insurance customers are unclear about key disclosure obligations, risking premium adjustments, policy cancellations and, at worst, claims denials
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News AnalysisLuisa Barile: From puppy to profit – how ManyPets learned new tricks for growth
‘I’ve told my team very clearly – I want us to be number one. Success means being the undisputed go-to for pet insurance in the UK,’ says chief executive
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NewsAviva halves quote times with new digital insurance launch
‘This is another pivotal step in transforming our IT landscape and enables further growth potential for Aviva personal lines,’ says personal lines IT business partner
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NewsInstall simple flood defences to save the UK £740m – Flood Re
‘We are urging government and industry to treat resilience with the same urgency as insurance and defence investment – because families can’t afford to wait,’ says director
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NewsHigh Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 6 October to 10 October 2025
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NewsThe biggest people moves this week
Insurance Times rounds up the most significant appointments, promotions and leadership changes from 6 to 10 October 2025
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News‘Increasingly unpredictable nature of flooding’ requires updated sector responses
’Our learning is about making sure we centre our flood responses around our customers’ needs and how we can best support them, get to them quickly and do the things that matter to them most as quickly as possible,’ says head of personal lines homes claims
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NewsMotor and home premiums drop again in third quarter of 2025
‘The key question now is how much further prices can realistically fall before we see renewed upward pressure,’ says product manager
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NewsRecent home insurance GWP growth masking issues beneath the surface – Oxbow Partners
Although GWP has been rising, the UK home insurance market is showing signs of fragile foundations, with falling policy numbers, rising claims costs and low consumer confidence putting sustained pressure on profitability
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News AnalysisTop 50 Insurers: Commercial lines insurers pull ahead as Solvency UK data reveals sharper splits versus personal peers
Property insurance is proving profitable for both commercial and personal lines insurers, with near record lows in natural disasters influencing claims costs
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NewsPet insurers accused of burying key limits in policy fine print
‘Insurers are using headline coverage figures to attract customers while restricting the amounts they will pay out for the treatments pet owners are most likely to need,’ said managing director
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NewsUnderinsurance rife as just 7% of properties covered adequately
‘While underinsurance remains a huge concern, we cannot overlook the growing issue of overinsurance,’ says head
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NewsOver 100 jobs lost as Intact Insurance winds down Sunderland operations
‘We are providing a full package of support to our people affected by this decision,’ says spokesperson
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NewsInsurance Times launches annual Broker Service Survey for 2025/26
UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times’ annual benchmarking survey
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WebinarWATCH: Insurance Times flood readiness webinar in association with Iceye
This Insurance Times webinar, in association with Iceye, discusses how the insurance sector is evolving across all stages of flood response to meet the challenges posed by the increasing frequency and severity of UK flood events.
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NewsSigns van insurance premium falls slowing after 5% annual drop
‘Many providers, particularly brands from intermediary insurer groups, have reduced their rates, offering some van drivers more affordable quotes,’ says industry expert
