Claims Product Solution - Service Management

This award recognises a product solution that has enhanced and added value to a firm’s claims service.

Entrants must be able to demonstrate positive results over the last 12 months [since January 2019] from an overall strategy that has successfully delivered a stand-out product or initiative.

This category was open to insurer, broker or service provider firms (across personal or commercial lines), that met the above criteria.

All of the finalists are listed below. Use the links to find out more from the entrants who have answered our series of Q&As.

WINNER: Davies Group
Albany Group

DWF Law LLP


DWF Law LLP

What key achievement did your entry highlight?

DWF are the first legal business to develop a Credit hire Router which routes news claims featuring credit hire based on predicted behaviours – clean/likely/full credit hire fraud to fast track genuine hires to settlement and to increased repudiations in fraud/ credit hire fraud.

DWF's predictive / profiling and intelligence teams have identified firms operating under an umbrella model whose key drivers are to survive the whiplash reforms/exploit Covid-19 situation to make profit and work with clients on counter strategies to defeat claims saving our clients millions of pounds.

Can you share data or testimonials to back up your bid to win?

Laura Nimmo – Aviva
DWF have helped highlight the issues around inflated and commercially driven layering and then helped develop counterstrategies to tackle. This has led to significant savings for Aviva.

Richard Guest - RSA
DWF are tenacious in their pursuit of what is right/just for the premium paying public. DWF uses both data /intelligence to formulate pro-active strategies to combat /prevent fraudulent activity.

Stephen Dalton - IFB
The work that DWF have done to identify/highlight the issues around commercially driven claims layering both to the IFB and to it's members through recent IFB intelligence forums, is to be commended

What sets your firm apart from the other shortlisted contenders?

DWF have uniquely built a credit hire router and have been market leaders in the identification of umbrella and pop up firms whose drivers are to make profit through adverse behaviours.

DWF's has been a catalyst for collaboration between clients and industry bodies to tackle the major threat of layered credit hire claims specifically throughout the covid 19 period when we hosted numerous Microsoft Teams forums / sessions to share Intelligence on latest scams / potential frauds

How will you celebrate if you are the victor?

We will have a fantastic time at the awards, no doubt followed by an after party.

Gavin Perry