The Insurance Times Five Star Rating Report is the first at-a-glance guide to insurer experience, created for brokers by brokers.
The ratings distil the key findings of the well-established Broker Service Survey into an indispensable tool to help brokers select the right insurer for their clients. Insurers are rated on the experience they offer to brokers using an easy to understand Five Star system, with the best insurers in the market receiving a coveted Five Star rating.
Registered users can access the overall ratings
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The site provides a ready reference tool to compare insurer performance and features:
Why subscribe? Access to our exclusive annual reports and supplements is a core benefit of your subscription. Every year, we publish in-depth reports that provide invaluable competitive intelligence and insight.
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Want more broker analysis and feedback?
For insurers seeking advanced in-depth analysis, broker segmentation analysis and feedback, which can be used to improve business, the 2025 Commercial Lines or Personal Lines Data Insight Book can be purchased. To discuss the contents of the 2025 Commercial Lines or Personal Lines Data Book or to get a view of last year's content page, please contact Savan Shah or Aisha Roberts.
For organisations looking for ongoing access to multiple research reports, interactive microsites, and exclusive market intelligence, we offer subscription packages designed to keep you ahead of the curve.
For subscription enquiries, please contact Michael Phillips.
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Commercial Director
+44 (0)20 7618 3408
Head of Research
+44 (0)20 7618 3078

Head of Key Accounts
+44 (0)20 7618 3496