Staff possessed excellent product knowledge and had swift response times. However, other brokers felt they were unable to maintain service levels due to a decrease in staff and change of capacity provider. Brokers also provided feedback on a range of products acquired ranging from commercial combined to professional indemnity. While some brokers felt documents were always received in a timely manner and that the overall product was good, some felt service suffered during holiday periods.
For more detailed service and product feedback please email a member of the team on the contact us page quoting ‘Insurance Times 2021 MGA Data Insight Book’.