Financial Ombudsman Service chief executive Natalie Ceeney has raised concerns about potential mis-selling of ancillary products, like mobile phone insurance.
In an exclusive interview with Insurance Times, Ceeney agreed with the statement that problems with the mis-selling of such ‘add-ons’ could become the next payment protection insurance scandal.
The ombudsman’s service successfully defended a recent judicial review of its handling of PPI cases by the British Bankers Association.
Ceeney said: “Extra care needs to be taken on ancillary products. Anything where there’s a risk of mis-selling and bundling of products needs to be thought through quite carefully."
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
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