MGA Ratings 2023/24

MGA Five Star Ratings 2023/24

The Insurance Times MGA Report 2023/24 is the first at a glance guide to trading, created for brokers by brokers.

The ratings distil the key findings of the MGA survey into an indispensable advice tool to help brokers select the right MGA to partner with. MGA experience is classified using an easy to understand Five Star System, with five stars representing the best performing MGA, and one star being the worst.

The ratings provide a practical tool for brokers to assess MGA service levels based on the experience of their peers, aiding in justifying recommendations for clients. They also help MGAs benchmark the performance they have offered to brokers over the last 12 months and address broker feedback in several key areas.

Compare MGA performance.

All Insurance Times users with an online account have access to this carefully crafted microsite, designed as a ready reference tool to compare MGA performance both on the Five Star scale and on the established ranking system. This microsite includes dedicated pages on each MGA featured in the survey, giving an overall broker star rating for each MGA in addition to broker feedback. A newly added section to this microsite is 'broker support' and how brokers want MGAs to assist them in the challenging year ahead. The Insurance Times Five Star ratings are the first at a glance guide to insurer experience created for brokers by brokers.

Dont have an online account? Register for full access below.

Using your star rating.

If you work for an MGA and want to use either the Five Star ratings or the rankings in your marketing communications, you can purchase a licence giving you the right to do so. The data in this microsite is for your own internal, personal, private non-commercial use only.non-commercial use only. Please email for further details.

The survey aimed to investigate the service brokers received in the past 12 months by their MGA partners. It also explored product reviews, the trading support provided by MGAs, broker satisfaction with the claims service provided, how accessible decision-makers are at each MGA, the specialisms that brokers want MGA partners to introduce and much more. In addition, the survey explored broker perspectives on a range of areas such as what would encourage brokers to work more with MGAs, concerns for the year ahead, concerns on capacity arrangements, the future role of MGAs and what additional material was sought by brokers from MGAs.

Furthermore, the survey also aimed to discover from brokers how much MGAs form a strategic part of their overall placement strategy, how important pricing was to the overall MGA offering, what is the most important aspect of good service to brokers, what brokers value most from MGAs, how important underlying capacity arrangements are, concerns over capacity changes and removal and on much more.

Want more broker analysis and feedback?

The microsite contains a snapshot of the overall insights found, drawing upon just some of the many insights found in the 2023 MGA survey about the service received from MGA partners. The MGA 2023 Insight Book contains all qualitative and quantitative insights and more from the 1,850 brokers not only about the 26 MGAs that that made the cut but for nearly 50 MGAs that brokers put forward in the MGA survey. Due to the number of MGAs in the UK, we gave brokers the ability to indicate the name of the MGAs they have worked in rather than present brokers with a list of MGAs to choose from.

To enquire about the 2023/24 MGA Data Insight Book or previous year databooks, or to simply see the contents page please contact Savan Shah or Aisha Roberts: