All Insurance Times articles in Issue 04-11-2004
View all stories from this issue.
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Archive
I've had my MTA - is that it?
Now's the time to carry out a gap analysis, says Branko Bjelobaba
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Archive
Xchanging sparks offshoring fears
Xchanging slashes redundancy package, igniting fears of operation moving to India
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Comments/Letters
Stop your emails piling up into an unmanageable mess with a structured filing system
If you are finding it difficult to get through your emails, you need to rethink your system, says Mike Anstee
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Archive
Home insurance EDI sales double
Development costs have been high, but the system is now paying off, claim AXA and MMA
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Features
FSA rules on fair customer service
Over the coming months the FSA will be carrying out checks on how fairly you treat your customers. Steve Southall and Andy Mills explain what this means for your firm
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Archive
Claim delays are hampering SMEs
Small businesses want the FSA to introduce a time frame for insurers to pay out
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Features
Bogged down in paperwork… Why not delegate it?
Managers often say they can't delegate their work because they don't have the time to train someone else, or are they simply afraid to do so? Elizabeth Mills looks at how employers can lighten the load
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Archive
Missed targets a 'blip' claims HBOS
£360,000 deficit on commercial target blamed on defections from sales team
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News
Marsh pushes market to show all commissions
Marsh's decision to overhaul how it discloses its commission and fees has reignited the debate between brokers about the need for greater transparency. Michael Faulkner reports
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Features
When work and alcohol don't mix
With Christmas looming, employers need to think twice about taking staff out for a drink, especially if they then have to drive home. David Faithful says bosses could be held responsible in the event of a car accident.
