All Insurance Times articles in Issue 04-11-2004 – Page 2
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Features
FSA rules on fair customer service
Over the coming months the FSA will be carrying out checks on how fairly you treat your customers. Steve Southall and Andy Mills explain what this means for your firm
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Archive
Home insurance EDI sales double
Development costs have been high, but the system is now paying off, claim AXA and MMA
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Comments/Letters
Stop your emails piling up into an unmanageable mess with a structured filing system
If you are finding it difficult to get through your emails, you need to rethink your system, says Mike Anstee
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Archive
Xchanging sparks offshoring fears
Xchanging slashes redundancy package, igniting fears of operation moving to India
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Archive
I've had my MTA - is that it?
Now's the time to carry out a gap analysis, says Branko Bjelobaba
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