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FeaturesBriefing: FCA prepares to bare teeth over the treatment of vulnerable customers
New guidance from the regulator points to greater monitoring and oversight of firms’ treatment of vulnerable customers as part of its supervisory approach – will this change be welcomed, or viewed as another regulatory burden?
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Features
In Focus: ‘Enabler’ insurtechs will provide digital skill set to steer insurers out of pandemic – Sønr
Insurtechs offer a ‘great opportunity’ to assist large corporate insurers in making a ‘digital shift’ says Sønr chief executive
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Features
Prince Charles warns insurance industry to speed up progress around climate change
The Prince of Wales emphasised that there has to be ‘a move to net zero ambitions on the underwriting side, so that insurance companies can take action and drive change with their clients across the economy’
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Features
Allianz Insurance exposed to BI claims through broker wordings
Chief executive adds that the insurer has seen 3,000 new business interruption claims following the Supreme Court’s judgment in January
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Features
Aon-WTW merger – a Gordian Knot the market has yet to fully unravel
The $30bn broker mega-merger of Aon and Willis Towers Watson is making slow progress towards completion. However, the market is still struggling to understand what impact it will have for the future
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Features
Briefing: The Covid-19 pandemic ‘has become far less of an acceptable excuse for poor service’
While the industry debates service standards during the reign of Covid-19, Insurance Times editor advocates embracing the ‘new normal’ rather than longing for pre-pandemic days
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Features
Firms exposed to underinsurance as reputation becomes ‘massively growing risk issue’
Reputation-related insurance products are expected to become a ‘staple’ within the next five years as this risk becomes a rising agenda item for businesses
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Features
Standardisation: a route to greater transparency or ‘stifling’ for competition?
Standardising policy wordings may be considered a ‘dangerous road’ by some in the industry, but could some standardised elements support the push for improved transparency and policyholder understanding?
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Features
‘Testing times’ ahead for Covid-related employment liability claims
Industry voices believe a boom in employment liability claims is on the horizon. Insurance Times explores the Covid-19-related drivers behind the trend as well as what insurers and employers need to consider to mitigate claims
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Features
Briefing: Insurance firms must adopt a people-centric approach to beat ‘lockdown fatigue’
In the privacy of our own homes, it may feel like lockdown is never going to end. However, employers must be proactive in shooing away fatigue-focused thoughts if they want their businesses to succeed in the long-term
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Features
Briefing: Risk registers need a revamp to be ready for a working world post-Covid-19
Insurance needs to play a bigger role in responding to risk flexibly moving forward
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Features
Greater data analytics gives FCA ‘finger on the pulse’ of GI market
Insurance Times explores what the FCA’s increased use of data analytics could mean for brokers and insurers as the regulator learns more about the firms it supervises
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Features
London Market is ‘less competitive than it should be’ – Founder Shield
New York-based broker says the London Market ‘is showing a lack of agility’ and that ‘fewer opportunities will come’ to the capital unless it starts ‘taking more bets with slightly longer odds’
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Features
Briefing: Has the drive for transparency come too late to repair reputational damage?
Discussions around greater transparency in policy wordings and clarifying coverage have become a top priority following the FCA’s business interruption test case – is this a ‘better late than never’ scenario or has the hit to the sector’s reputation crippled any chance of forging customer trust?
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Features
In Focus: How can brokers not so keen on private equity ensure succession in their business?
Brokers considering their succession planning have more options on the table than just private equity backing. Industry experts share their views…
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Features
Briefing: Pandemic evolution creates unanswered questions following Supreme Court ruling
Plus, the professional indemnity claim threat over brokers is ‘a big risk’
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Features
Businesses set to shun D&O cover due to sky-high premiums
As the coronavirus pandemic puts directors’ and officers’ premiums into overdrive, Insurance Times takes a look at potential claims risks and trends in this section of the market
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Features
Briefing: FCA reveals anxiety over firms’ financial resilience, but is its heart in the right place?
Despite unveiling a ‘stark’ financial picture of Covid-hit brokers and intermediaries, helping firms stay in business does not seem to be the regulator’s number one priority
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Features
Briefing: Insurers must be ‘mindful’ of recession-induced fraud
Insurance companies need to issue a war cry to customers, using transparent communications and fraud education to work together to stamp out Covid-linked fraud
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Features
Changing agricultural trends set to influence farmers’ insurance needs – McLarens
Leaving the European Union will mean plenty of change for UK farmers, including the diversification of crops away from just food production. Insurance Times explores how this will impact on farmers’ insurance requirements as the agriculture sector’s risk profile grows
