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Broker Service Survey
Rate insurers' standards of service and help to determine winners at the Insurance Times' awards
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We will survive – and in even better form
We have nothing to fear from an appropriate, proportionate and targeted regulatory regime – it will help our industry flourish again, says Lord Hunt
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The road to faster, fairer injury claims
The government's reform plans are welcome, says Joe Pendle. But it should have thought more about the milestones along the way – and about the role of technology.
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Fuel for thought in the motor market
Transport operators have complex needs. Let’s help them out, says Matthew Crane.
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This might be a cure
Insurers and claimant solicitors both want to cut costs, so why not try electronic arbitration to settle personal injury claims faster? Nick Addyman and Jason Powell explain how it might work.
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Don’t panic, there is still more in the tank
Ian Clark examines why the motor market is becoming wary about reserve releases.
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We have a key role in the survival of UK plc
Lord Hunt says firms will rely on insurance policies to protect them from market turmoil.
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Why must brokers pay for bank errors?
Eric Galbraith of Biba says unity is the only way to resist the pressures on our sector.
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It’s back to basics for insurers
The crisis will restrict financial re-engineering, says Andy Baldwin of Ernst & Young.
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Why some thrive in hard times
Groupama’s Laurent Matras says agile and proactive brokers will stay ahead of the pack.
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The customer is showing us the path
Kathy Duggan says the industry is changing direction to accommodate the new world of distribution.
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There are ways to cut our addiction to paper
Martin McLachlan of Polaris says electronic trading is cheaper, faster and more efficient.
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A test for the right insurer
QBE’s Terry Whittaker says brokers should check the suitability of insurer partners.
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Give your clients a financial break
Tim Wilson of Close says premium finance will get more expensive, but it’s worth it.
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Power play threatens us all
I am an unashamed free marketeer, so why am I worried that the industry big guns are getting bigger and more powerful? If you accept free market economics you have to let the market find its own level – this means competition and free access, with no barriers to entry ...
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FSA clampdown will help insurers
Ben Cook explains why the market needs restrictions on short selling ... for now.
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How to survive the hard times ahead
Mark Elliott of Axiom says we need tighter financial controls and increased claims vigilance.