Aon has announced that it will be entering into discussions with several commercial parties with the intention of outsourcing its Client Operations division.
The division has 600 employees based primarily at Aon's Romford offices and looks after current and legacy insurance claims administration and processing, as well as accounting and settlement, for clients within Aon's reinsurance division and its specialist and wholesale units.
Aon said outsourcing these back office processing activities will enable it to improve both its client service and its operational efficiency.
David Mead, Aon's group operations director, said: “We believe that by outsourcing the associated back office processing work for our reinsurance and specialist and wholesale clients, we will achieve better service and levels of efficiency than if these activities are retained in-house, while enabling us to achieve even greater focus on client critical activities.”
The company said a decision on the appointed service provider will be announced towards the end of the second quarter of 2006.
