Credit hire group Auto Indemnity has won a three-year deal to supply replacement vehicle services to the RAC's 1.5 million policyholders.

The agreement catapults Auto Indemnity into the big league of accident management service providers, after it became Direct Line's preferred supplier to its 2.7 million motor policyholders last month.

Adrian Palmer, chief executive of Auto Indemnity, said the RAC deal is another significant step in its development. He added that the bespoke service provided to RAC customers will be handled by a dedicated team within Auto Indemnity's national call centre.

Eddie Ryan, director of legal services at RAC, said: “We selected Auto Indemnity for its ethical policy, and its protocol agreement with the Association of British Insurers coincides with the RAC's position as the motorist's champion.”


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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