Biba is planning to work more closely with the Subsidence Forum.
The broker body met the Forum recently to discuss ways of supporting brokers more effectively.
The Forum's Customer Charter was under discussion. According to John Parvin, subsidence claims manager at Zurich: “The Charter provides details of what customers should expect when making a claim and for future reference, how policyholders can avoid making a claim in the first place.”
The Forum has agreed to invite Biba members to training events.
Peter Staddon, Biba head of technical services, said: “Anyone with first hand experience of subsidence claims will know how costly and traumatic they can be. It's important to embrace technical innovation in the handling of these claims in order to ensure speedy settlements and provide cost savings for insurers. The Forum provides an invaluable source of information for Biba members and I'm delighted our members will be invited to the Forum's training events this year.”
Parvin added: “It's vital we work with Biba more closely – this will ensure direct contact can be made with brokers and customers.”
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