Brownsword has recruited former Groupama claims and customer services director Jacci Taylor as operations director.

Taylor's appointment comes into effect from 1 April.

Taylor was appointed as Groupama's claims and customer services director in February 2000.

Brownsword is best known for its work with Digilog, the voice stress analysis (VSA) specialist.

VSA technology, more commonly known as lie detectors, has been adopted by a number of leading insurers including HBOS, Admiral, Cox and Allianz Cornhill.

In October 2003, Admiral revealed results of its Digilog pilot, which had been outsourced to Brownsword.

The results showed that around one in five claimants making motor theft claims to Admiral was withdrawing the claim after being assessed by Digilog's VSA software.