Capita Insurance Services has awarded a contract for the provision of its new IT platform to business solutions company SAP.
Capita said the system would increase efficiency and allow growth into new business areas.
The first part of the new platform would provide Capita with a fully-integrated claims solution, said the company. It said it anticipated that the number of changes made to each claim would be reduced by up to 80%.
It also said the modular system would support the outsourcing of all or selected parts of the claims process.
The first part of the SAP IT platform will go live in spring 2004. It will be the first SAP claims management system in the UK.
